Hi! I see you're having trouble with the "My Vampire System" audio not playing on your Pocket FM app on your iPhone with iOS 18.7 — it shows "Now playing" but the timer stays at 00:00 and there's no sound. Let’s work together to get this sorted out.

First, a few questions to understand better:
1. Does this happen only with "My Vampire System," or with other audio titles as well?
2. Have you tried playing the episode with your headphones or without, to check if it’s an output-device-related issue?
3. Is your app updated to the latest version? Sometimes older versions may cause playback problems.

Meanwhile, here are some step-by-step troubleshooting steps for your iPhone:

1. Check Volume and Silent Mode: Make sure your phone’s volume is up and silent mode isn’t enabled.
2. Restart the App: Close Pocket FM completely (swipe up from the bottom and swipe the app away) and reopen it.
3. Restart Your iPhone: A simple restart can clear temporary glitches in the system audio.
4. Check Network Connection: Streaming requires a stable internet connection. Try switching between Wi-Fi and mobile data.
5. Re-login to Pocket FM: Log out of your account in the app and log back in; sometimes this resets account sync issues.
6. Clear Cache (if available): Although iOS apps don't often have manual cache clearing, reinstalling the app will effectively do this.
7. Reinstall the Pocket FM app: Delete the app and reinstall it from the App Store. This often fixes corrupted app files causing playback issues.
8. Check Audio Output Settings: Make sure your audio isn’t being routed to a Bluetooth device or AirPlay speaker that might be off or disconnected.

If after trying these steps, "My Vampire System" still won’t start playing but others do, it may be a content-specific issue. In that case, it might be worth checking the app forums or support for any reported issues on this particular series.

Would you like help with guiding you through any of these steps? Also, please let me know if you’ve tried some already!

Only my Vampire System won’t play. All other titles do.

Thanks for confirming that only "My Vampire System" won’t play while other titles work fine. That helps narrow it down!

Since this seems specific to this title, it could hint at a file or streaming issue with that content on Pocket FM's servers. I came across a Facebook group post about "My Vampire System" on Pocket FM, which suggests there’s some awareness of this title specifically on social media, but no direct technical details in that snippet1 .

Here’s what I recommend next:

1. Check for Updates: Make sure your Pocket FM app is updated to the latest version just in case a fix has been rolled out for this issue.

2. Report the Issue: Since it’s only this title, please send an email to Pocket FM’s support at [email protected] mentioning this playback problem with "My Vampire System." Include your device details (iPhone with iOS 18.7) and the exact issue (shows “Now playing” but timer stuck at 00:00, no sound). This helps their tech team investigate and possibly fix any server-side or content-file problem.

3. Try Offline Mode / Download: If available, try downloading the episode for offline playback. Sometimes streaming glitches get bypassed this way.

4. Temporary workaround: Try accessing the series on a different device or via Pocket FM’s website on a browser, if possible, to see if it plays there.

If you'd like, I can guide you through the process of reporting the issue or checking for downloads. Let me know how you want to proceed!

Are you satisfied with this plan so far?