[Pocket FM] Get "Something went wrong, please try again" when trying to play any series I've started. App was fo

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McDigster
1 month ago In Pocket FM
Get "Something went wrong, please try again" when trying to play any series I've started. App was fo

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Emily Roberts

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1 month ago

Hi there! I see you're getting the message "Something went wrong, please try again" when trying to play any series you've started on the Pocket FM app. I want to help you get back to enjoying your shows smoothly. Could you please tell me a bit more?

- Have you tried any fixes already, like restarting the app or your device?
- Are you using the latest version of the Pocket FM app?
- Is your internet connection stable when this happens?

Meanwhile, here are some simple steps that often resolve this issue on Windows devices:

1. Check Your Internet Connection: Make sure you have a strong and stable internet connection since streaming requires it.

2. Clear App Cache and Data: Sometimes, corrupted temporary files cause playback errors. You can go to the app settings and clear cache. On Windows, if using the Pocket FM web app in a browser, try clearing the browser cache or running the app in a private/incognito window.

3. Update the App or Browser: Make sure you're using the latest app version. If using a browser, update it to the newest version.

4. Reinstall the App: Uninstall Pocket FM, then reinstall it fresh. This can fix corrupted installations.

5. Check for System Updates: Ensure your Windows 10 is up to date, as some system components might affect app performance.

If after trying these you still see the error, it could be related to the app’s backend or server issues. In that case, waiting a little while then trying again often helps. If the problem persists, we might need to look into account-specific issues or deeper troubleshooting steps.

Let me know what you've tried so far, and we can go from there! Are you satisfied with these initial steps?

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