[Pocket FM] Lost my phone login into new device

R
Ram
5 months ago In Pocket FM
lost my phone login into new device

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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5 months ago

Hi! I understand you're having trouble logging into your Pocket FM account on your new device. Let's work through this together.

First, could you tell me a bit more about what happens when you try to log in? For example:
- Are you using your email, phone number, or social login (Google/Facebook)?
- Does the app show any error messages?
- Have you tried resetting your password already?

Meanwhile, here are some initial steps that often help with logging into Pocket FM on a new device:

1. Make sure the Pocket FM app on your new device is updated to the latest version available.
2. Check your internet connection to ensure it's stable and working.
3. Try to log in using the same method you did on your old phone (email, phone number, or social login).
4. If login fails, use the "Forgot Password?" option to reset your password via email.
5. Ensure you are logging into the correct account—sometimes accidentally creating a new account can cause confusion.

If you've tried password reset and still can't log in, sometimes clearing the app cache on your device can help (although this is more common on mobile devices; on Windows browsers, you could try clearing the browser cache or trying a different browser).

Let me know where you are in these steps and any specific messages you see, and I'll guide you further!

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