Hello! I understand that while using Pocket FM on your Mac with OS X 10.15.7, you're experiencing an issue where ads play continuously in the middle of episodes, and the actual story audio doesn't come through. Is that correct?

To help me assist you better, could you please confirm if:
- This happens on all episodes or just certain ones?
- You’re using the free version with ads, or do you have a subscription that should be ad-free?
- You have tried restarting the app or device already?

Meanwhile, here are some steps we can try to resolve this:

1. Restart the App and Device: Sometimes a temporary glitch causes ads to loop or block content. Quit the Pocket FM app completely and reopen it. Also, consider restarting your Mac to clear any stuck processes.

2. Check for App Updates: Outdated versions may have bugs causing ad issues. Go to the App Store > Updates and make sure Pocket FM is updated to the latest version.

3. Clear App Cache/Data: Pocket FM sometimes stores cached data that can cause playback issues. On Mac, you can try signing out and back into the app which refreshes data. If possible, clear app cache via settings if there's an option.

4. Try Playing Offline: If you download episodes for offline listening, the app usually doesn't show ads interrupting the story. If you haven't tried this, download an episode and play it offline to check.

5. Check Network Connection: Ads streaming continuously can sometimes happen if network keeps buffering ad content but fails to progress. Try switching from Wi-Fi to a wired connection or another Wi-Fi network to see if the issue persists.

If none of these help, there might be a known ad glitch going on. According to user reports on forums like Reddit and Facebook, some users faced similar continuous ad interruptions and they resolved it by updating the app or reinstalling it1 2.

Would you like me to guide you through reinstalling the app on your Mac next? Also, I can help you contact Pocket FM support at [email protected] if the problem remains.

Please let me know how you'd like to proceed!

I have I pad apple

Thanks for clarifying that you're using Pocket FM on an iPad! That's really helpful to know.

Regarding your question about Pocket FM app compatibility with iPad: Pocket FM requires iPadOS 16.0 or later to run on iPads. So if your iPad is running iPadOS 16.0 or newer, the app should work smoothly. The app is designed specifically for iPad as well as iPhone, but it is not verified for macOS.

Could you please check which iPadOS version your iPad is currently running? You can find it by going to:
1. Settings app
2. General
3. About
4. Look for "Software Version"

If your iPad has an older version than 16.0, updating your iPadOS may help improve app performance and resolve ad-related playback issues.

If your iPad is updated and you're still facing the same ad interruption problem, let me know. We can try clearing app data by logging out and back in or reinstalling the app next.

Do you know your iPadOS version? And have you tried updating the app to the latest version from the App Store? This will help us work toward a solution!

1

Latest Pocket FM version for iPad

Thanks for your patience! The latest Pocket FM app version for iPad is version 3.31.1, with the most recent update noted as April 1, 2026. This version should include the latest bug fixes and improvements aimed at a smoother experience for users like you10.

I recommend ensuring your Pocket FM app on your iPad is updated to this version by checking the App Store > Updates. If it’s already updated and you still experience continuous ad playback blocking the stories, we can proceed with reinstalling the app or checking your account subscription status.

Would you like me to guide you through updating or reinstalling the app next? Also, please let me know your iPadOS version to ensure compatibility.