[Alison] Saying alison.com is currently unable to handle this request. This page isn't working.

A
Allyson Walker
9 months ago In Alison
Saying alison.com is currently unable to handle this request. This page isn't working.

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Emily Roberts

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9 months ago

Hi there! I see you're getting an error saying alison.com is "currently unable to handle this request" and the page isn't working. That sounds like you're encountering a server error, often represented by HTTP 500 status, which can happen for various reasons on the website or app side.

To help you get this sorted, can I ask a couple of quick questions first?

1. Are you trying to access Alison through the website on your Mac Safari or another browser, or through the Alison app directly?
2. Have you tried any steps so far like refreshing the page, clearing browser cache, or restarting the app?
3. Are you connected to a stable internet connection?

Meanwhile, here are some simple steps you can try on your Mac (OS X 10.15.7):

1. Refresh the Alison page. Sometimes this error is temporary.
2. Clear your browser cache and cookies. On Safari, go to Safari menu > Preferences > Privacy > Manage Website Data > Remove All. Then reload the page.
3. Try accessing Alison in a Private or Incognito window to rule out cache/cookie problems.
4. Restart your browser completely or reboot your Mac if needed.
5. Check your internet connection to ensure it’s stable.

If you are using the Alison app, try quitting it entirely and reopening it. Also, see if there are any available app updates in the App Store and install them.

If the issue persists after these steps, the problem might be on Alison’s server side. In that case, they might be having temporary technical difficulties and you can check their official help center or status announcements here: https://helpcenter.alison.com/en/collections/2737789-technical-help [1].

Let me know what you've tried or if you want me to guide you through any of these steps in more detail!

A
Allyson Walker
9 months ago

I am working on Chrome and it is saying alison.com is currently unable to handle this request. This page isn't working.

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