Hi there! I see you're experiencing audio but no video while using the SNP 360 app on your iPhone with iOS 18.6. Let's see if we can get to the bottom of this together.

First, can you tell me a bit more about this issue?
- Does the video fail to display everywhere in the app, or only with certain live streams or stored videos?
- Have you noticed if the video area is just black or frozen or something else?
- Have you tried restarting the app or your phone already?
- Are you using Wi-Fi or cellular data when this happens?

Based on what you've shared so far, here are some initial steps to try fixing video playback issues:

1. Restart the SNP 360 app
- Fully close the app by swiping it away from your app switcher, then reopen it.

2. Restart your iPhone
- Sometimes a quick reboot clears temporary glitches affecting video playback.

3. Check for app updates
- Open the App Store, search SNP 360, and see if an update is available. Installing the latest version can fix bugs.

4. Check network connection
- Make sure your Wi-Fi or cellular signal is strong and stable. Try switching from Wi-Fi to cellular or vice versa to test.

5. Reinstall the SNP 360 app
- If none of the above helps, uninstall and reinstall the app. This clears cache and resets app settings that might cause video issues.

If after trying these you still get audio but no video, there might be an app-specific or account-related issue that needs deeper troubleshooting.

Let me know which steps you've tried or if you want me to guide you through any of these. Also, if the problem is consistent only on certain videos or streams, that detail would help narrow down the cause.

I have audio but no video

Thanks for letting me know you have audio but no video on your iPhone with SNP 360. Let's dig a bit deeper to get this fixed.

Since you’re on iOS 18.6 and using the SNP 360 app, here’s what I suggest step-by-step:

1. Close and reopen the app
Fully close the SNP 360 app from the app switcher and then open it again. This helps reset the app session and can clear temporary glitches.

2. Check for app updates
Go to the App Store, search SNP 360, and see if an update is available. Developers often fix video playback bugs in newer versions.

3. Restart your iPhone
Sometimes video playback issues are resolved by a simple device reboot.

4. Inspect your network connection
Make sure you have a strong internet connection. Try switching between Wi-Fi and cellular data to see if it helps.

5. Check iOS video permissions for SNP 360
Go to Settings > Privacy & Security > Photos or Camera and ensure SNP 360 has permission to access video and camera. Lack of permission can sometimes block video playback.

6. Reinstall the SNP 360 app
If nothing has worked so far, uninstall the app and reinstall it. This clears cached files and can fix video render issues.

If after all this you still have audio but no video, it might be related to how SNP 360 is decoding the video on iOS 18.6. There are some reports in related apps with video issues linked to codec compatibility or hardware acceleration settings, but specific fixes for SNP 360 on iPhone aren’t documented publicly.

If you want, I can help you contact SNP 360 support via [email protected] for deeper assistance to check if this is a known issue on iOS 18.6.

Are you okay trying these steps now? If you’ve already done some, just let me know which ones so I can guide you further.