Hello! I see you're experiencing an "authorization failed" message on the Duke Energy payment page. I’d like to help you get this resolved quickly. To start, can you share if this issue happens every time you try to pay, or only occasionally? Also, are you using the Duke Energy app or the website browser for payment? Any additional details about payment method or error code (if shown) would be great.

Meanwhile, here are some initial troubleshooting steps to try, based on common causes:

1. Clear your browser cache and cookies — sometimes stored data conflicts cause authorization errors.
2. Confirm that your payment details (credit/debit card number, expiration date, CVV) are entered correctly.
3. Try a different browser or device to see if the issue persists.
4. Check if your bank or card issuer is blocking transactions due to security settings.
5. Make sure the Duke Energy app or website is updated to the latest version.

If the problem continues, it might be worth logging into your Duke Energy account separately first to verify your credentials and account status. You can also call Duke Energy customer service at 800.777.9898 for any account-specific payment holds or issues.

Would you like me to guide you through clearing your browser cache or try another approach? Let me know what you’ve already tried to avoid repeating steps.