Hi! I understand you're experiencing crashes with the Duke Energy app on the website using your iPhone. Could you tell me a bit more about when exactly the crashes happen? For example, does it crash when you try to sign in, make a payment, or just browsing the site? Also, have you tried any fixes so far?

Meanwhile, here’s a straightforward way we can start troubleshooting:

1. Since you’re using an iPhone with iOS 16.7.12, let’s first make sure your browser’s cache and cookies for the Duke Energy site are cleared. Sometimes, stored data causes issues with website performance.

- Open your iPhone’s Settings.
- Scroll down and tap Safari.
- Select “Clear History and Website Data.”
- Confirm by tapping “Clear History and Data.”

2. After that, try reopening Safari and accessing the Duke Energy website again.

3. Make sure JavaScript is enabled in Safari (it usually is by default, but worth checking):

- Go to Settings > Safari > Advanced.
- Ensure the toggle for JavaScript is on.

If the problem persists after these steps, it could be related to session data or site-specific settings. You might also try accessing duke-energy.com in a private browsing (Incognito) tab to see if that makes a difference.

Another thing to check—sometimes the Duke Energy platform undergoes updates or has intermittent server issues, which could temporarily affect app or website functionality. If you notice error pages or the site not loading, it might be worth checking service status pages or waiting a short while.

Let me know if you’ve tried any of these already or if the issue continues, and I can guide you to deeper troubleshooting steps or other solutions. Are you able to describe exactly when and how the crash happens?