Hi there! I’m sorry to hear the Duke Energy app just shows a white screen when you open it on your Android 10 device. Let’s work through some steps to get it working properly.

First, just to clarify:
- Have you tried completely closing the app and reopening it?
- Is your device connected to a stable internet connection?
- Did the app install fully without interruptions?

Here is a simple step-by-step you can try right now:

1. Force Close the Duke Energy App
- Go to your device Settings > Apps > Duke Energy > Force Stop.
- Then reopen the app to see if it loads correctly.

2. Toggle Airplane Mode
- Turn on Airplane mode on your phone for about 10 seconds, then turn it off.
- Open the app again and see if it loads beyond the white screen.

3. Clear Cache and Data for the App
- Go to Settings > Apps > Duke Energy > Storage > Clear Cache.
- If that doesn’t help, try Clear Data too (note: this may require you to log in again).

4. Restart Your Phone
- Sometimes a simple restart can fix temporary app glitches.

5. Check for App Updates
- Open the Google Play Store, search for Duke Energy, and ensure you have the latest version installed.

6. Reinstall the App
- If none of the above work, uninstall the Duke Energy app, then reinstall it fresh.

If after these steps it still opens to a blank white screen, the issue might be deeper, possibly with app compatibility or account-related settings. At that point, I recommend reaching out directly to Duke Energy’s customer support at [email protected] for specialized help.

Let me know how these suggestions go! I’m here to assist further if needed. Are you satisfied with this solution so far?