Hi! I understand you’re having trouble changing your profile picture on the eSound app. Let’s get this sorted out together.

Could you tell me a bit more about the problem? For example:
- Are you getting any error messages when trying to change the picture?
- Is the app letting you select a new image but not saving it?
- Or is the edit image menu not showing up at all?
- Also, do you have a stable internet connection when attempting this?

Meanwhile, here are some general steps we can try:

1. Restart the App: Close eSound completely and then reopen it. Sometimes, a simple restart fixes temporary glitches.
2. Check App Permissions: Since you’re on Android 10 using WebKit browser, verify that the eSound app (or browser if using web version) has the necessary permissions to access storage/photos. You can do this by going to Settings > Apps > eSound (or your browser) > Permissions, and ensure Storage or Media access is allowed.
3. Update the App: If you’re using the app version, check Google Play Store for any pending updates. Sometimes bugs related to profile editing get fixed in updates.
4. Try Uploading a Smaller/Less Complex Image: Occasionally, large or unsupported image formats cause the change to fail. Try a smaller JPG or PNG image.
5. Clear Cache: If using the app, go to Settings > Apps > eSound > Storage > Clear Cache. This can clear out temporary data that might interfere.
6. Log out and Log Back in: Sometimes your session may get stuck; logging out and back in can refresh your profile data.

If after trying these you still can’t update your profile picture, let me know which step you tried and what happened, and we can dive deeper. There's also a mention in eSound’s changelog about fixing issues where the edit image menu wouldn’t show — ensuring you’re on the latest version is key4.

Are you using the app or the web version, by the way? That detail will help me tailor the steps for you.

Looking forward to your reply!

I can't change my profile picture

Thanks for following up! Since you’re still unable to change your profile picture on eSound, let’s dig a bit deeper.

Based on the recent update notes, there was a fix related to the profile picture feature—issues like the player disappearing when changing the profile picture and the edit image menu not showing up were addressed1. This suggests that keeping your app updated is crucial.

Here’s what I recommend next:

1. Check App Version and Update: Go to the Google Play Store, search for eSound, and make sure you have the latest version installed. If there’s an update, install it and then try changing the profile picture again.

2. If You’re Using the Web Version: Since you mentioned your device uses WebKit on Android 10, if you’re accessing eSound through the browser, try clearing the browser cache and cookies for the site, then reload and try again.

3. Try Changing Profile Picture with a Different Image: Sometimes certain images cause issues; try selecting a simple JPEG or PNG under 2MB.

4. Verify Permissions: Even on the browser, ensure the browser has permission to access your media/files. You can check this in your Android Settings under Apps > Browser > Permissions.

If after these steps you still can’t update your picture, can you let me know whether you’re on the app or browser? Also, do you get any error messages or do nothing happens at all when you try?

I’m here to help get this resolved for you!