Hi! I’m sorry to hear that your eSound app is crashing and won’t let you play songs. To help you best, could you tell me a bit more about when the crashes happen? For example, does it crash right when you open the app, when you try to play a specific song, or during another action? Also, have you tried any steps so far to fix the issue?

Meanwhile, here’s a straightforward step-by-step you can try to resolve the crashing issue on your Android 13 device:

1. Restart the App: Fully close the eSound app from your recent apps and reopen it. Sometimes a fresh start clears minor glitches.

2. Clear App Cache:
- Go to your device’s Settings.
- Tap on “Apps” or “Applications,” then find and select eSound.
- Tap on “Storage” and then “Clear Cache.” This removes temporary files that might be causing problems without deleting your app data.

3. Update the App: Make sure you have the latest version of eSound installed from the Google Play Store. Developers often release updates fixing bugs like crashes.

4. Clear App Data (if Cache doesn’t help): This will reset the app to its default state, so your saved preferences or playlists not saved on the cloud may be lost. If you’re okay with that:
- In the same Storage menu, tap “Clear Data” or “Clear Storage.”

5. Restart Your Phone: After clearing cache or data, restart your device to ensure it starts fresh.

6. Reinstall the App: If the problem continues, uninstall eSound and then reinstall it from the Play Store.

If after these steps the app still crashes or refuses to play songs, there might be deeper compatibility issues or server-side problems. Let me know which steps you tried and if you noticed any error messages, so I can guide you further!

Also, here’s a helpful video tutorial walking through fixes for the eSound app crashing on Android if you want a visual guide: How To Fix eSound App Not Working 2025 [1]

Are you comfortable starting with these? Let me know how it goes!

Error with the server?

Thanks for bringing up the server error possibility! There was a known issue with eSound app's server connection in the past, but it was fixed in the August 25, 2023 update (version 4.9.5) which addressed server connection problems and improved player responsiveness1.

To help you further, could you please confirm:
- Are you receiving any specific error messages about the server when the app crashes or fails to play songs?
- Is your internet connection stable and working well with other apps or websites?

In the meantime, since server connection issues were fixed in that update, please ensure your eSound app is updated to at least version 4.9.5 or later. You can check and update it via the Google Play Store.

If you are running the latest version and still facing server errors or playback problems, it could be a temporary server outage or connectivity problem on your end. Here are some quick checks:

1. Switch from Wi-Fi to mobile data or vice versa to see if the problem persists.
2. Restart your device to refresh network connections.
3. Consider reinstalling the app to ensure a clean connection to the servers.

If these steps don’t help, please let me know the exact error message or behavior you see. I’m here to assist further!

Would you like me to guide you through checking the app version and updating it?