Hi! I see you’re getting the error code wc034 when trying to play or download songs on the eSound app. I’d love to help you get this sorted out. To start, could you tell me if this happens with all songs or just specific ones? Also, have you recently updated the app or changed any settings?

In the meantime, here are some steps you can try that often resolve these kinds of playback and download errors:

1. Check Your Internet Connection: A stable connection is important for streaming and downloading. Try switching between Wi-Fi and mobile data if possible.

2. Clear the App Cache: Since you’re on Windows and using a WebKit-based browser setup, you can clear your browser cache or the app storage cache if you’re using a desktop app. For browser-based:
- Close the eSound tab.
- Clear your browser cache via Settings > Privacy > Clear browsing data.
- Restart the browser and try again.

3. Log Out and Back In: Sometimes refreshing your session can fix authentication errors linked to downloads or playback.

4. Update the App/Browser: Make sure your eSound app or browser is up to date to avoid compatibility issues.

5. Check for Account or Subscription Issues: Confirm your account is active and any premium subscription is valid if applicable.

If the error persists, it could be related to a server-side issue or a temporary glitch in the eSound service. I can help you check for any ongoing issues or escalate it if needed.

Would you like me to guide you through the cache clearing or check for service status updates?

Also, if you want, I can share a helpful video that walks through fixing common eSound issues too. Just let me know!

it happens on all songs except 2 i've downloaded before, i use the app version btw

Thanks for sharing that detail! Since you’re using the eSound app on Windows and only the two previously downloaded songs play without issue while all others show the wc034 error, it sounds like the problem might be related to how the app is accessing or streaming new songs.

Let’s try a few specific steps to address this:

1. Clear the App Cache:
- On Windows, go to Settings > Apps > eSound.
- Click on Storage or similar, then choose “Clear Cache”. This often resolves playback issues where the app gets stuck trying to download or stream new songs.

2. Check for App Updates:
- Sometimes, bugs like this get fixed in new releases. Verify that your eSound app is updated to the latest version. If not, update and restart the app.

3. Re-Log In:
- Log out of your eSound account in the app, then log back in. This refreshes your session and can fix issues with song access or downloads.

4. Network Permissions:
- Make sure the app has permission through your Windows firewall or any antivirus software to access the internet unhindered.

5. Test Downloading a New Song Again:
- Try downloading a fresh song. If it still fails with wc034, the issue may be temporary on the server side.

If these steps don’t clear the error, it might be linked to a known service issue others have experienced recently where the app is unable to stream or download new tracks but plays previously downloaded ones just fine3 2.

Would you like me to help check if there’s a current outage or ongoing server problem? Also, if you prefer, I can escalate this to our technical team for a closer look.

How does that sound?

i tried steps 2 to 5 but i can't find how to clear cache

Thanks for letting me know! Since you’re using the eSound app on Windows, clearing the cache isn't always as straightforward as on mobile devices because Windows apps often don’t have a direct "Clear Cache" option like Android or iOS apps do.

However, you can try this workaround to clear the app’s temporary data on your Windows device:

1. Close the eSound app completely.

2. Press Windows key + R to open the Run dialog.

3. Type %localappdata% and press Enter. This opens a folder with local app data.

4. Look for a folder named eSound or something similar related to the app.

5. Open it, and inside, find a folder called Cache or Temp (if present).

6. Delete the contents of the Cache or Temp folder.

If you can’t find a specific cache folder for eSound, another approach is to:

- Uninstall the eSound app from your PC via Settings > Apps.

- Reboot your computer.

- Then reinstall the latest version of eSound from the official source.

This will clear any app data and cache that might be causing the problem.

Since eSound doesn't provide a built-in "clear cache" button on Windows, these are the most effective ways to clean the cache.

Would you like me to walk you through the uninstall and reinstall steps? Or if preferred, I can help you locate the cache folder on your PC. Just let me know!

it wont work cuz im on a school computer

Thanks for letting me know you’re on a school computer—that does limit some options like uninstalling or clearing cache manually. School systems often restrict app permissions and installations to protect their network and devices, which can affect apps like eSound.

Given this, here are a few steps you might try that don't require changes needing admin privileges:

1. Use the Web Version: Instead of the app, try using eSound through your browser (WebKit-based, so maybe Edge or Chrome). Sometimes streaming and downloads work better there on restricted systems.

2. Check Network Restrictions: School networks often block certain ports or streaming services. You might want to check with your school’s IT department if eSound is whitelisted.

3. Temporary Profile Issues: Logging out and logging back into the app or browser version can refresh your session and sometimes bypass minor restrictions.

4. Try a Different Network: If possible, connect to a different Wi-Fi (like your phone’s hotspot) to see if the issue persists. This helps check if the school network is blocking eSound services.

Since your issue affects all new songs but not previously downloaded ones, it also suggests network or permission limits on streaming or downloading new content.

If those steps don’t help, I found some recent guides that might offer additional insight for app problems on limited devices such as school computers:

- How To Fix eSound App Not Working 2025 - YouTube
- How To Fix ESound App Not Working Properly - YouTube

These could be helpful if you want visual walkthroughs to try more troubleshooting.

Would you like me to help you try the web version or draft a note to your school IT about possible network blocks? Let me know how you want to proceed!

the website goes into a black screen when i press play

Thanks for letting me know the web version shows a black screen when you press play. That definitely helps narrow down the issue. Since this happens on your school computer using the browser, it could be related to how the web player is interacting with the system or browser settings.

Here are some steps to try that might resolve the black screen issue:

1. Disable Hardware Acceleration in Your Browser:
- In many cases, browser hardware acceleration can cause playback issues like a black screen.
- If you’re using a WebKit-based browser (like Edge or Chrome), go to Settings > System and Performance, and turn off "Use hardware acceleration when available."
- Restart your browser and try playing a song again.

2. Clear Browser Cache and Cookies:
- Sometimes cached data can cause playback glitches.
- Go to your browser settings > Privacy > Clear browsing data, then clear cached images and cookies.
- Restart the browser.

3. Try a Different Browser:
- If your school computer allows it, try accessing eSound on another browser like Firefox or Chrome if you’re currently on Edge.

4. Check for Browser Updates:
- Make sure your browser is up to date, as older versions can cause compatibility problems.

5. Check for Content Blockers or Extensions:
- Browser extensions or security settings might block media content.
- If available, try disabling extensions one-by-one or use incognito/private mode to test playback.

6. Network Restrictions:
- Sometimes school networks block streaming content, which can cause playback errors or black screens.

There have been mentions from other users recently about similar issues with eSound’s web player showing black screens or not loading properly, suggesting it might be a temporary problem with the app’s web service or streaming infrastructure3 1.

If these steps don’t solve it, the problem might be on eSound’s side currently. I can keep an eye on ongoing reports or help escalate this to our technical team for a fix.

Would you like me to guide you through disabling hardware acceleration or clearing cache in your browser? Or perhaps try playing songs in an incognito window? Let me know what feels best!