Hi there! I see your Frigidaire 2.0 app is stuck on the “updating appliance” screen, saying the update should take no more than 15 minutes. Let’s work through this together.

First, can you tell me how long it’s been stuck on that screen? Also, do you have a steady Wi-Fi connection on your iPhone? The update process depends heavily on a good network connection.

Meanwhile, here are some steps we can try to get this moving again:

1. Check Wi-Fi Signal: Ensure your iPhone and appliance are connected to a strong and stable 2.4 GHz Wi-Fi network. The 2.4 GHz band is typically more reliable for appliance connections.

2. Restart the Appliance’s Wi-Fi Module:
- Press and hold the Wi-Fi button on your appliance for about 10 seconds until you hear a beep (which resets its Wi-Fi).
- Then unplug the appliance from power for 30 seconds, and plug it back in.
- After this, try to reconnect the appliance to the app and start the update again.

3. Restart the App and Phone:
- Close the Frigidaire 2.0 app completely (swipe it away on your iPhone).
- Restart your iPhone.
- Open the app fresh and try the update again.

4. Check for App Updates:
- Go to the Apple App Store and verify the Frigidaire app is updated to the latest version.

5. Re-onboard the Appliance (if update still stalls):
- Sometimes removing and re-adding the appliance to the app helps. Just ensure you follow the app’s instructions to reconnect the appliance to your Wi-Fi network during this process.

If you’ve already tried any of these steps, let me know, and we can dive into other troubleshooting angles.

Does that sound good? Also, please share how long the update has been stuck so far. I’m here to help get it sorted!

Frigidaire 2.0 app is stuck on “updating appliance the update should take no more than 15 minutes”

Thanks for sharing that the Frigidaire 2.0 app is stuck on “updating appliance,” and I see this is a known issue that sometimes happens during device updates. Let’s try some focused steps based on this:

1. Reset the Appliance’s Wi-Fi Connection:
- Press and hold the Wi-Fi button on your appliance for about 10 seconds until you hear a beep. This resets its Wi-Fi settings.
- Then unplug the appliance from power for 30 seconds and plug it back in.
- After this, try restarting the update process in the app again.

This can often clear stuck update states and refresh communication between the app and appliance.1 6

2. Make Sure Your iPhone Uses 2.4 GHz Wi-Fi Band:
Many Frigidaire appliances only connect to the 2.4 GHz Wi-Fi band, not 5 GHz. Double-check your phone's Wi-Fi settings and switch to 2.4 GHz if needed.5

3. Restart the Frigidaire 2.0 App and Your iPhone:
Close the app fully (swipe up or off in app switcher), restart your iPhone, then launch the app anew and try the update again.

4. Check for App Updates in the App Store:
Confirm that the Frigidaire 2.0 app is fully up to date on your iPhone running iOS 18.7.

5. Re-add the Appliance If Needed:
If the update continues to stall after the steps above, remove the appliance from the app and go through the onboarding process again to reconnect it.1

If you’ve tried anything from this list already, let me know which steps so I can suggest the next best action. How long has the update been stuck so far? This info helps me guide you more precisely.