Hello! I understand you're having trouble making a payment to Duke Energy through the app, automated system, and online. Let's get this sorted out together.

To start, could you tell me a bit more about what happens when you try to make a payment? For example:
- Do you see any error messages? If so, what do they say?
- At what step does the payment process fail—while entering payment info, submitting the payment, or afterward?
- Have you tried using different payment methods (credit card, bank account)?
- Are you using the official Duke Energy app or website, and is your internet connection stable?

Meanwhile, here are some common steps that can often help resolve payment issues:

1. Check your account login: Make sure you are logged in with the correct username and password on the Duke Energy app or website.

2. Update the app: Since you are on an Android device with WebKit browser, check if the Duke Energy app is updated to the latest version in Google Play Store. Sometimes outdated apps cause issues.

3. Try clearing cache and cookies: In your device’s Android settings, under App or Browser settings for the app or browser you use, clear cache and cookies to refresh the data.

4. Verify payment information: Double-check that your payment details (card number, expiration date, billing address) are entered correctly.

5. Use alternative methods: If the app and online portal fail, you might want to try the automated phone payment at 1-800-777-9898. That’s available anytime and may work around technical glitches.

If none of these steps help, there might be temporary processing delays or system issues on Duke Energy’s end. I can assist in checking if there are reported delays or outages impacting payments.

Can you please share the specifics of what you have tried and what exactly happens when you attempt payment? That way, I can guide you more precisely.