[Vestaboard] App is not connected to note

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M.A. Alice (M.A. ) Ogren
4 days ago In Vestaboard
App is not connected to note

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Emily Roberts

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4 days ago

Hi there! I understand your Vestaboard app is not connecting to your Note. Let's get that sorted out together. To start, could you tell me if your Vestaboard Note is currently powered on and connected to Wi-Fi? Also, have you tried restarting it or initiating Recovery Mode yet?

In the meantime, here’s a step-by-step to try:

1. Power cycle your Vestaboard Note: Unplug it from power, wait about 10 seconds, and then plug it back in.
2. Initiate Recovery Mode: After powering back on, try engaging Recovery Mode. This is a special mode that allows your mobile device to find the Vestaboard hotspot for reconnecting to Wi-Fi.
3. Check your iPhone Wi-Fi settings: On your iPhone (iOS 18.7), go to Settings > Wi-Fi and look for the Vestaboard hotspot network. If you see it, connect to it.
4. Use the Vestaboard app to repair the connection: Open the app and follow any prompts it gives to reconnect or repair the connection to your Note.

If the Vestaboard hotspot does not show up on your iPhone, try lifting the frame of the Vestaboard Note for about 10 seconds and then check again—it sometimes triggers Recovery Mode.

Could you try these and let me know what happens? If this still doesn’t work, we can move on to checking firmware updates or network settings. Here is more info directly from Vestaboard's help site for reconnecting your Note to Wi-Fi: 1 4

Are you satisfied with this approach so far, or have you already tried some of these steps?

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