Hi there! I understand you’re having trouble logging into your MyFrontier app and seeing an “account not found” message. Let’s work together to get this sorted out for you. To start, can you tell me if you’ve already tried any steps like checking your username or password, or maybe resetting your password? Also, are you sure you are using the correct email address or Frontier ID associated with your account?

In the meantime, here are some straightforward steps you can try to resolve this issue:

1. Verify your Frontier ID or email address: Make sure you are entering the correct Frontier ID or the email address you originally used to create the account.

2. Reset your password: Go to the login screen and tap on “Forgot Password?” You’ll be asked to enter your email address so Frontier can send you a password reset link. Sometimes this helps especially if your account isn’t recognized due to a credential mismatch.

3. Try logging in through a web browser: Open Safari on your iPhone and go to https://frontier.com/login to see if you can access your account there. Sometimes the app has sync issues and the website login works better.

4. Clear app data or reinstall: Since you’re on iOS 18.7, try closing the app completely and restarting your phone. If that doesn’t work, delete the MyFrontier app and reinstall it from the App Store.

5. Account status check: Occasionally, if an account has been suspended or there’s an outstanding balance, login might be affected. You might want to reach out to Frontier's support to confirm there are no issues with your account status.

If you want, I can guide you step-by-step through any of these options or help you find your Frontier ID if you’re unsure what it is. Just let me know!

Are you satisfied with these suggestions so far?

cant log in/ account not found

Thanks for letting me know you're still seeing the "account not found" message when trying to log into the MyFrontier app. Since the issue persists, let's try a few deeper checks.

1. Confirm your Frontier ID or email: Double-check that you’re using the exact email or Frontier ID associated with your account. Sometimes a typo or using an old email can cause this error.

2. Use the web login: Try logging in through Safari on your iPhone by going to https://frontier.com/login. If you get the same error there, it confirms it's likely an account recognition problem rather than just the app.

3. Check for account status: Sometimes accounts can temporarily be suspended or deactivated. If you can’t access it via the website either, I would recommend contacting Frontier customer support to verify the status of your account.

4. Reset your password: If you haven’t already, you might want to do the “Forgot Password” process to receive a reset link. This sometimes helps in case your credentials were changed or mixed up.

5. Reinstall the app: Since you are on iOS 18.7, try deleting and reinstalling the MyFrontier app to ensure the latest version is installed without corrupted data.

From what I’ve seen, other users experiencing similar “account not found” errors found that confirming their account details or contacting support helped. It doesn’t seem like a widespread app outage, so this is likely related to account info or authentication.

If you want, I can guide you through using the website login or resetting your password. Would you like help with that? Or if you want, I can provide the direct contact info for Frontier support so they can check your account status directly.

Are you satisfied with these next steps, or would you like me to assist further?

cant log in/ account not found