Hi there! I understand you're having trouble changing answers to questions on your profile within the app on your Android device. Let's work through this together.

To get started, could you tell me a bit more? For example:

- Which app are you using exactly?
- Are you trying to edit answers directly in the profile section?
- Do you see any error messages when you try to change your answers?
- Have you tried anything so far to fix this?

Once I have a clearer picture, I can guide you with specific steps. But meanwhile, let's try some general troubleshooting steps:

1. Check for App Updates: Sometimes, app features don’t work properly if the app is outdated. Go to Google Play Store, search for the app, and see if there’s an update available. If yes, update it.
2. Restart the App: Close the app fully and open it again. Sometimes, this can clear minor glitches.
3. Check Internet Connection: Make sure you have a stable internet connection since changes to profiles often need to sync online.
4. Clear App Cache: In Android 10, go to Settings > Apps > [App Name] > Storage > Clear Cache. This can help resolve minor app behavior issues without deleting your data.
5. Try Editing on a Different Device or Browser: If the app allows profile editing via web browser, try logging in from there on your device or desktop to see if the issue persists.

Let me know if any of these steps help or what you observe, and we can dig deeper from there!

Her app

Thanks for clarifying that you're using the HER app. That helps a lot!

In the HER app, the profile questions are customizable but sometimes can be tricky to edit if there’s a temporary glitch or if certain profile editing features are locked due to subscription status or app version. Let's try a few targeted steps to troubleshoot this:

1. Make sure the app is updated — Open Google Play Store, search for "HER," and if you see an update button, tap it to update the app. HER periodically updates to improve functionality, including profile editing.

2. Edit your profile carefully:
- Open the HER app.
- Tap your profile icon in the top corner to access your profile.
- Tap “Edit Profile.”
- Find the question you'd like to change the answer to and tap into it. There should be an input field or a dropdown to change your answer. If nothing is editable or changes can’t be saved, note any error messages you encounter.

3. Check if you are on free or premium: Certain profile features or edits might be available only for Premium users on HER. If you aren’t a premium subscriber, some questions could be locked or limited. You can check the HER Premium details here to see what features are unlocked at each level1 8.

4. Clear the cache of the HER app:
- Go to Settings > Apps > HER > Storage > Clear Cache. This clears temporary files that might interfere with editing your profile without deleting your data.

5. Try logging out and back in: Sometimes, re-authenticating refreshes your profile permissions and data syncing.

6. Try editing your profile on the HER website: If the app editing still fails, try signing into your HER account on the website via a browser on your Android device or computer to see if profile changes are accepted there.

If after these steps you still can't update your answers and no error messages guide you, please share more details like:
- What exactly happens when you try to save a changed answer?
- Do you see any prompts or errors?
- Are all questions uneditable or only specific ones?

We'll then explore any app bugs or account-specific issues further.

Are you comfortable trying these steps and letting me know how it goes?

Will clearing the cache of the app erase connections and chats

Great question! Clearing the cache of an app on your Android device does not delete your connections, chat history, or any personal data stored on your account. The cache is just temporary files that help the app load faster and run smoothly. When you clear it, the app removes these temporary files but keeps your chats, contacts, and other important information intact because those are stored on the app’s servers or within your account data.

So, for the HER app specifically, clearing the cache will not erase your connections or chats. It just refreshes the app’s temporary data, which might actually help with your issue of not being able to change profile answers.

Just be sure you clear the cache only, not the app data or storage, because clearing app data would reset the app and might require you to log in again but still won't delete your account info stored server-side.

To sum up: Clearing cache is safe and won’t delete your connections or chats.

If you want, I can guide you through clearing the cache on your Android 10 device step-by-step. Would you like that?

Its still saying something went wrong please try again after erasing cache

Thanks for letting me know that the app still says "something went wrong, please try again" even after clearing the cache. Let's look into some additional steps that can help resolve this error with the HER app on your Android 10 device.

Here is a step-by-step plan to try next:

1. Force Stop the HER App and Restart It:
- Go to Settings > Apps > HER > Force Stop.
- Then reopen the app and try editing your profile again.

2. Clear App Data (with Caution):
Since clearing the cache didn't help, clearing app data can sometimes fix persistent bugs. This will reset the app's local files but your account info, chats, and connections remain on the server, so you’ll just need to log in again.
- Go to Settings > Apps > HER > Storage > Clear Data.
- Open the app, log in, and try again.

3. Check Your Internet Connection & Permissions:
- Make sure you have a stable internet connection (Wi-Fi or mobile data).
- Go to Settings > Apps > HER > Permissions and ensure the app has the necessary permissions (like storage, network access).

4. Update or Reinstall the App:
- Check Google Play Store for any available HER updates and install them.
- If none are pending or updating doesn’t help, uninstall the app completely and then reinstall it fresh from the Play Store.

5. Check for Server Issues or Account Restrictions:
- Sometimes, app servers might have temporary outages causing such errors. You can check HER social media or support pages for any ongoing issues.
- Also, verify if any account restrictions or flags on your profile could be preventing edits.

6. Try Editing on HER’s Web Version:
- Access your HER profile on a browser at https://weareher.com and try editing the answers there. This can help determine if the issue is app-specific.

If you've tried these steps or would like me to guide you through any of them, just let me know! I want to make sure we get this sorted out smoothly for you.

Are you satisfied with the solution path I suggested?

It is one question that i cant adjust

Thanks for the extra detail that it’s just one specific question in your HER profile that you can’t adjust. That helps narrow things down.

Sometimes individual profile questions in HER can be locked or non-editable depending on the type of question, your app version, or certain account settings. Considering this, here are some focused suggestions for that single question you’re unable to change:

1. Check if the Question Is Fixed or Linked to Another Service:
Sometimes, HER includes default questions that can’t be edited directly or are linked to information imported from another platform (like Facebook or Instagram). Double-check if this particular question is one of those. If it is, you may need to update the information on the linked service or within HER’s connected profile settings.

2. Try Editing the Profile Question on HER’s Website:
Open https://weareher.com on a web browser (on your phone or computer). Log in and try to change that one specific answer there. If the web version allows editing where the app doesn’t, that indicates it’s an app-specific issue.

3. Check for Questions That Require Premium Access:
Some profile customization options or specific questions may only unlock with a HER Premium subscription. If this question falls under premium features, it would be locked for free users. You can review the premium feature list here for more info1 8.

4. Update or Reinstall the App:
If you haven’t yet, make sure your app is updated in the Play Store or try reinstalling it. This can fix bugs where the UI fails to let you modify certain fields.

5. Contact HER Support Directly:
If none of the above help and it’s just one stubborn question, it could be a bug or an account-specific restriction. You may want to reach out to HER’s official support for assistance via in-app help or their support page. They can check if your account is flagged or if that question is intentionally locked.

Since the issue is one question only, these targeted steps are your best bet. Would you like me to walk you through editing your profile on HER’s website or help draft a support request to HER? Let me know!