[HER] Not being able to change information on profile

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Yentl
4 days ago In HER
Not being able to change information on profile

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18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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4 days ago

Hi! I see you want to update your profile information on the HER app. I’m here to help you with that. Could you tell me what specific information you're trying to change? For example, your name, bio, pronouns, or something else? Also, have you tried editing your profile yet?

In the meantime, here is a general way to update your profile on the HER app on Android:
1. Open the HER app and look for the three dots ("...") in the lower right-hand corner of the screen.
2. Tap on the three dots, then select "My Profile" to go to your profile page.
3. On your profile page, find and tap “Edit” usually located in the upper area of the screen.
4. Now you can change your profile details such as your bio, name, pronouns, etc.
5. After making the changes, save or confirm your updates (sometimes tapping a checkmark or “Done” button).

If you don’t see the "Edit" option or buttons like “Done” after changing information, sometimes reinstalling the app has helped other users regain full editing control.

Let me know where you’re getting stuck or if you need a different step, and I'll guide you through it!
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Y
Yentl
4 days ago

Its about the answer to questions. It says something went wrong try again later

user
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18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

View Profile
4 days ago

Thanks for the details about the "something went wrong, try again later" error when you try to answer questions on your HER profile. Let’s work through this together.

This error message often points to a temporary glitch or connectivity issue. Can you please tell me:
- Are you connected to Wi-Fi or mobile data?
- Have you tried restarting the app or your device already?
- Does the error occur every time you save an answer, or just sometimes?

Meanwhile, here’s a step-by-step approach you can try to fix this:
1. Restart your device: This refreshes background processes that might be causing conflicts.
2. Check your internet connection: Switch between Wi-Fi and mobile data to see if the issue persists.
3. Clear the app’s cache: On your Android 10 device, go to Settings > Apps > HER > Storage, then tap “Clear Cache” (this does not delete personal data, just temporary files).
4. Update the HER app: Check the Google Play Store to make sure you have the latest version installed, as updates often fix bugs.
5. Log out and log back in: This can refresh your session and fix some account-related errors.
6. Try again after some time: Sometimes the app’s servers might be temporarily down or busy, causing such errors.

If after these steps the problem still happens, it might be an issue on our end or related to your account settings, and I can escalate to our technical team for deeper investigation.

Please let me know how these steps go or if you need extra help with any of them! Are you connected via Wi-Fi or mobile data right now?

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