Hello! I see you’re encountering a “connection failed, please refresh browser” message on the SNP 360 app for about 15 minutes now. Let’s get this sorted out together.

To better assist, may I ask:
- Are you using the SNP 360 app directly through the browser on your Windows device?
- Have you tried refreshing the browser or restarting the app yet?
- Are you on a Wi-Fi or cellular network?

While you answer, here’s a step-by-step approach you can try based on common solutions:

1. Refresh and Restart
Try refreshing your browser page once again. If that doesn’t help, close the browser completely and reopen it, then access SNP 360 again.

2. Clear Browser Cache and Cookies
Sometimes old cached data can cause connection problems. Go to your browser settings, clear the cache and cookies, then restart the browser.

3. Check for Updates
Ensure your browser is updated to the latest version. Also, check your Windows OS for any available updates and install them.

4. Network Check
Test your internet connection on other websites to confirm it’s working smoothly. If you're on Wi-Fi, try switching to a wired connection or vice versa. Sometimes toggling your network connection off and on can help.

5. Disable VPN or Proxy
If you use a VPN or proxy, try disabling them as they could interfere with SNP 360’s connection.

6. Try a Different Browser
Since you’re on a WebKit-based browser, you might try switching to a different browser like Chrome, Edge, or Firefox to see if the issue persists.

7. Allow Cellular Data (If applicable)
If you’re on a Wi-Fi network but also have cellular data available, make sure app settings allow use of cellular data as sometimes this helps restore connection1.

If after these steps the issue remains, it might be a server-side problem or a broader app issue. SNP 360 has had some outages before, and they sometimes post updates on their status. I can help guide you to those resources if you want.

Please let me know what you’ve tried already or if you’d like me to explain any of these steps in detail!