Hi there! I see youāre having trouble with the Busuu appās review feature not progressing ā the same words keep appearing and your statistics donāt update. That must make it tricky to track your progress properly. To help you out, could you please confirm whether you're using the Busuu app on your Mac or a web browser? Also, have you tried any troubleshooting steps already, such as logging out and back in or restarting the app?
In the meantime, hereās a step-by-step process that usually helps resolve this kind of issue:
1. Log Out and Log Back In: In the Busuu app, go to your profile or āMeā tab, tap Settings, and select Log Out. Then close the app completely and log back in.
2. Restart Your Device: Sometimes a simple restart of your Mac can resolve temporary glitches in the app.
3. Check for App Updates: Make sure your Busuu app is updated to the latest version available in the App Store, as updates often fix bugs.
4. Clear Saved Words (If Applicable): Some users resolved repeated words issues by removing any saved or bookmarked words they've saved for review. On Mac, try unsaving those words from your account.
5. Reinstall the App: Delete the Busuu app from your Mac, then reinstall it fresh. This can clear corrupted data that might be causing the review cycles to loop.
6. Try the Web Version: If youāre using the app but the problem persists, log into your Busuu account on a web browser (Safari or Chrome) on your Mac and see if your progress reflects there and if reviews work properly.
If after these steps the issue remains, it could be related to your account data sync or a temporary server problem on Busuuās end, which might require escalated support.
Would you like me to guide you through these steps, or have you tried any of these already? Let me know what youāve done, and we can dive deeper if needed!
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Charlotte Green
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Hi there! I see youāre having trouble with the Busuu appās review feature not progressing ā the same words keep appearing and your statistics donāt update. That must make it tricky to track your progress properly. To help you out, could you please confirm whether you're using the Busuu app on your Mac or a web browser? Also, have you tried any troubleshooting steps already, such as logging out and back in or restarting the app?
In the meantime, hereās a step-by-step process that usually helps resolve this kind of issue:
1. Log Out and Log Back In:
In the Busuu app, go to your profile or āMeā tab, tap Settings, and select Log Out. Then close the app completely and log back in.
2. Restart Your Device:
Sometimes a simple restart of your Mac can resolve temporary glitches in the app.
3. Check for App Updates:
Make sure your Busuu app is updated to the latest version available in the App Store, as updates often fix bugs.
4. Clear Saved Words (If Applicable):
Some users resolved repeated words issues by removing any saved or bookmarked words they've saved for review. On Mac, try unsaving those words from your account.
5. Reinstall the App:
Delete the Busuu app from your Mac, then reinstall it fresh. This can clear corrupted data that might be causing the review cycles to loop.
6. Try the Web Version:
If youāre using the app but the problem persists, log into your Busuu account on a web browser (Safari or Chrome) on your Mac and see if your progress reflects there and if reviews work properly.
If after these steps the issue remains, it could be related to your account data sync or a temporary server problem on Busuuās end, which might require escalated support.
Would you like me to guide you through these steps, or have you tried any of these already? Let me know what youāve done, and we can dive deeper if needed!