Hi there! I’m Charlotte, happy to help you get back into your Busuu account. To start, could you share a bit more about what happens when you try to log in with your email [email protected] or your phone number? Are you getting an error message, or does the app just not let you proceed?

Meanwhile, here are some initial things we can try:

1. Double-check that you’re entering the exact email and phone number linked to your account, including country code for the phone.
2. Make sure your password is correct. If you’re unsure, try resetting your password via the “Forgot password?” link on the login page.
3. Confirm your iPhone’s date and time settings are set to automatic—sometimes mismatched times cause login issues.
4. Try logging in using a different network (like switching between Wi-Fi and cellular data) to rule out any network restrictions.
5. Update the Busuu app to the latest version if you haven’t already, as older versions may have bugs.

If none of these help, your paid subscription should still be active in the system. Sometimes payments don’t link correctly to accounts, but we can double-check with the Busuu support team if needed.

Could you please let me know if you’ve tried any of these or if any error messages come up? That way, I can guide you to the next step to resolve this quickly.

Already tried al of them

Thanks for letting me know you’ve already tried the basics! Since those didn’t work, let's try a couple more focused steps to get you logged in:

1. Log out completely and reinstall the app: Sometimes, app files can get corrupted. Uninstall Busuu from your iPhone, restart your device, then reinstall it fresh from the App Store.

2. Try logging in via web browser: Use Safari or another browser on your iPhone and go to the Busuu website. Try logging in with the same email and phone number. This can help determine if the issue is app-specific.

3. Check for any email from Busuu about your account: Sometimes accounts get locked or flagged for security. Look for any messages (including spam folder) from Busuu that might explain login issues.

4. Verify subscription status: If possible, check your Apple ID subscriptions (Settings > [your name] > Subscriptions) to ensure your Busuu payment went through and is active.

5. Contact Busuu Support with payment details: Since you paid for 1 year, there might be an account linking issue. Prepare your payment receipt and send an email to [email protected] explaining your problem. They can manually verify and restore access.

For immediate troubleshooting, this Busuu article suggests logging out/in, uninstalling/reinstalling, restarting the device, and updating software, which you've tried already but can double-check here: https://help.busuu.com/hc/en-us/articles/15937608986001-Basic-troubleshooting

Would you like me to help guide you through the reinstall and browser login steps right now?

Not working still

Thanks for your patience so far. I see the problem continues even after reinstalling and trying different login methods. Since you're using an iPhone with iOS version 18_6_2, let's try to dig a little deeper.

Here are some additional steps:

1. Clear Safari's cache and cookies: If you tried logging in via Safari and it’s not working, clearing your browser's cache might help. Go to Settings > Safari > Clear History and Website Data, then try logging in again.

2. Try a different browser: If Safari still won’t let you log in, try another browser on your iPhone, like Chrome or Firefox.

3. Check if your account is temporarily locked: Sometimes accounts get locked for security reasons. Since you mentioned you paid for one year, confirming your subscription status might help. Have you checked your Apple subscriptions under Settings > [Your Name] > Subscriptions? If the subscription shows as active, this confirms your payment went through, and Busuu support can help restore your account access.

4. Contact Busuu support directly: Because your attempts haven’t worked, please email Busuu support at [email protected], including your email, phone number linked to the account, and payment receipt if possible. They can manually investigate account issues, including subscription linking or account locks.

5. Watch some troubleshooting videos: There are helpful videos showing how to fix Busuu app login or loading problems. Here is one that might help you spot anything missed: How To Fix And Solve Not Loading On Busuu App | Final Solution and another How To Fix And Solve Not Working On Busuu App - YouTube.

6. Check Korean Busuu help page: There is also a Korean support article for basic Busuu app problems that may offer some fresh ideas: 기본적인 문제 해결 – Busuu 지원.

These advanced steps are likely to get to the root cause or at least get Busuu's support team involved where they can reset or fix your account from their side.

Would you like me to assist you with drafting the support email or guide you through clearing Safari data? Let me know!