Hello! I understand you're having trouble creating an account on the eGovPH app because it keeps saying that your number already exists. Let's get to the bottom of this.

First, just to clarify: Are you trying to register using your mobile phone number, or is this related to a national ID or some other number? Also, have you tried to create an account before with the same number, or is this your first attempt?

While you get back to me on that, here are some common reasons and steps to resolve this:

1. Existing Account: The system may detect that an account already exists with the number you're using. If you previously registered but forgot the login details, try using the "Forgot Password" or "Recover Account" option to reset your credentials.

2. Number Used for Another Account: Sometimes, a number may be linked to a different email or user profile. Verify if you or someone else might have used that number earlier.

3. System Delay or Sync Issue: Occasionally, the registration system needs time to update. If you've recently made a registration attempt, wait a few hours before trying again.

Here’s a step-by-step approach:

- Go to the login page and select the "Forgot Password" or "Reset Password" option.
- Enter your number or email associated with your account.
- Follow the instructions sent to your number or email to reset access.
- If this works, log in and update your profile accordingly.

If that doesn't work, I can assist you with advanced support or check if the issue is on the backend. Could you also tell me what error message appears exactly? That might help in diagnosing this better.

Are you okay with trying these steps?

i tried the forgot password. but since i never registered to the app it sends a message 'non-existent account'

Thanks for the info. Since you get a "non-existent account" message when using "Forgot Password," it means the system doesn't recognize your number as registered—even though when you try to create an account, it says the number already exists. This can sound contradictory, right?

Let's try a few things based on common solutions for this kind of issue with eGovPH:

1. Clear Browser Cache or Use the App:
Since you're using WebKit on Windows, clearing your browser's cache and cookies can help. Sometimes outdated data causes conflicts. Here’s how:
- Open your browser settings.
- Find the option for clearing browsing data/cache.
- Clear cache and cookies for at least the past day or two.
- Restart the browser and try again.

Alternatively, if possible, try using the official eGovPH mobile app instead of the browser. Some users report fewer issues that way1.

2. Try a Different Email or Number:
Do you have an alternate number or email you can use to register? Sometimes the system has a lingering record treating a previously deleted or inactive account number as still 'existing'.

3. Contact Support for Account Cleanup:
If none of the above work, this could be a backend issue where your number is stuck in the system. I recommend contacting eGovPH support at [email protected]. They can manually verify and clear the conflicting record so you can create a fresh account.

Would you like me to walk you through clearing your browser cache or the steps to contact support? Let me know how you'd like to proceed.