Hi! I understand that your Live Selfie Verification on the eGovPH app doesn't proceed and the green quadrants don’t appear as expected, right? To help you better, could you please tell me if this issue has just started recently or if it has been ongoing? Also, are you using the latest version of the eGovPH app on your Android 12 device?

In the meantime, I can suggest some initial steps that usually help resolve this issue:

1. Check app permissions: Make sure the eGovPH app has permission to access your camera. You can do this by going to your device’s Settings > Apps > eGovPH > Permissions, and enabling Camera access if it’s off.

2. Good lighting and background: Ensure you are in a well-lit area with a plain background, as the system needs to clearly detect your face to add those green quadrants.

3. Stable internet connection: Verify that your device is connected to a strong and stable internet network, since the app might need to communicate with servers during verification.

4. Restart the app and device: Close the eGovPH app completely, then restart your phone, and open the app again to try the Live Selfie Verification.

5. Update the app: If you haven’t already, go to the Google Play Store and update the eGovPH app to the latest version available. Sometimes bugs in older versions cause verification problems.

If you have already tried these, please let me know which steps you have done, and if you get any error messages or specific feedback from the app during the selfie attempt. This way, I can help you with deeper troubleshooting or guide you further.

Are you comfortable trying these steps first?

Try restarting the eGovPH app or checking your camera permissions, and while you wait you can relax and enjoy fun games free for a quick break.

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