Hi there! I understand you're having trouble logging into the eGovPH app, and it says your account is "non existent" even though you used it recently in October. Let's see if we can get this sorted out.

First, just to clarify, when you try to log in, are you entering your username, email, or some other identifier? Also, have you tried any password resets or checking if the app or website has updated recently?

Meanwhile, here are some basic steps we can try to resolve this:

1. Double-check your login details: Make sure there's no typo in your username or email. Sometimes an extra space or wrong character can cause this error.

2. Try the "Forgot Password" option: This can help verify if the system recognizes your email/username and allow you to reset your password.

3. Clear your browser cache or app data: Since you are on a Windows device using WebKit, clear the cached data for the browser or the app, then try logging in again.

4. Check if there's an update for the eGovPH app or service: Sometimes after an update, you may need to reauthenticate or your credentials might need refreshing.

If none of these work, it is possible your account encountered an issue on the server side or was deactivated, but we should double-check before assuming that.

Could you tell me which method you used to log in (email, username, etc.) and if any error happened after the October login or any changes made to your account? That way, I can guide you further.

i used both my phone number and email

Thank you for sharing that you have been using both your phone number and email to log in. That helps clarify things!

Based on what you said and some recent common issues reported, here are a few focused suggestions:

1. Verify the Phone Number Format
Sometimes, the app or system expects the phone number with a specific format, usually the Philippine country code "63" before your number. If you registered with a foreign or different format number, that might cause login troubles. Also, ensure there is no leading zero after the country code. For example, it should be like: 63XXXXXXXXXX (no “0” after 63).

2. Check Email Consistency
Double-check if the email you are entering is exactly the same as the one used during registration, including any dots, underscores, or domain parts. Even a small typo can result in "non existent account" messages.

3. Try Using Only One Identifier at a Time
Sometimes alternating between phone number and email might confuse the login process. Try logging in with either your email or phone number separately to see if one works better.

4. Use the 'Forgot Password' Feature
This can confirm if the system recognizes your email or phone number by sending a reset link or OTP (one-time password). Ensure to check your email inbox and spam folder for any reset emails.

5. Check for OTP Issues
Some users have experienced problems receiving OTP messages due to network or app issues. Ensure your phone number is active and able to receive SMS. If you registered with a phone number and you are not receiving OTPs, that could be why login fails.

6. Clear Cache or Reinstall the App
Sometimes lingering data from older app versions cause log-in issues. Clear your browser cache if using the web version, or uninstall and reinstall the app if on your phone.

7. Account Status
Since you used the app in October, if there was any recent change with your account or the service (like deactivation or migration), that might cause it to appear as non-existent. Contacting eGovPH support might be necessary if all else fails.

If you want, I can guide you through any of these steps in detail or help verify what kind of login method works better for you. Would you like to try resetting your password or verifying your phone format first?

By the way, you can find similar conversations and tips from users on Reddit and official FAQs, which point to some of these common issues1 2.