Hi! I understand you're having trouble with the eGovPH app not processing properly. Could you share a bit more about what exactly happens when you try to use the app? For example, do you get an error message, or does the app freeze or fail to load something specific?

In the meantime, here are some common, simple fixes you can try on your WebKit browser in Android 10:

1. Clear App Cache and Data
Go to your phone’s Settings > Apps > eGovPH > Storage and tap Clear Cache first. If that doesn’t help, try Clear Data (note this may log you out and erase locally saved data). This often resolves issues where the app can’t process requests.

2. Update the App
Make sure you have the latest version of eGovPH installed. Older versions might have bugs or incompatibilities with your OS version.

3. Check Network Connection
Sometimes unstable internet leads to processing failures. Switching between WiFi and mobile data can help identify if connection is the problem.

4. Re-login or Re-register
If the issue involves login or account-related processing, try deleting your account in the app and registering again with a verified phone number.

If you’ve tried these steps already, let me know which ones, and what specific message or behavior you see. I can then guide you further or help escalate the issue if needed.

Are you ready to try these steps?

Unable to process

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