[eGovPH] .. Its always say,. "invalid otp" but i input the correct otp

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Angel misare
1 year ago In eGovPH
.. Its always say,. "invalid otp" but i input the correct otp

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Emily Roberts

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1 year ago

Hi! I understand you’re seeing an "invalid OTP" message on eGovPH even though you’re entering the correct OTP. Let's work together to get this sorted out.

To better help, can you tell me a bit more? For example:
- How are you receiving the OTP? Via SMS, email, or an authenticator app?
- Are you certain the OTP is entered exactly as received (including no extra spaces)?
- How much time usually passes between getting the OTP and entering it?
- Have you tried resending the OTP and still getting the same error?

Meanwhile, here are some common steps to try:

1. Check Device Time Settings:
Make sure your device’s date and time are set to automatic and synced to the network time. OTP verification often relies on your device’s clock being accurate. On your Android 10 device, go to Settings > System > Date & Time > turn on “Automatic date & time” and “Automatic time zone”.

2. Use the Latest Version of eGovPH:
Ensure your eGovPH app or browser is updated to the latest version. Sometimes outdated versions cause verification issues.

3. Avoid Delays:
OTPs usually expire quickly (within a few minutes). Try entering the OTP as soon as you receive it.

4. Clear Cache or Try a Different Browser:
Since you’re using WebKit on Android 10, try clearing browser cache or use the eGovPH app instead if possible.

5. Network Stability:
Ensure you have stable internet when verifying. Sometimes poor connectivity causes sync issues.

If these steps don’t help, it might be a backend issue with OTP generation or verification on the government side. In that case, contacting eGovPH support at [email protected] might be needed to escalate the issue.

Let me know how these go or if you see anything specific during your attempts! Are you satisfied with the solution I provided so far?

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