Hi! I understand that you’re seeing an error about 3 times out of 5 when trying to check your EBT balance on the Propel app. Let’s work through this together.

First, to clarify—when the error appears, does it show a specific message or code? Also, do you notice if the error happens at certain times of day or just randomly? Knowing that can help narrow down if it’s related to connectivity, app issues, or maybe even service outages.

In the meantime, here’s a step-by-step approach to try:

1. Check your internet connection: Since the Propel app needs to connect to servers to pull your balance, make sure you have a stable internet connection—Wi-Fi or mobile data.

2. Update the Propel app: You’re on Android 10, so visit the Google Play Store and ensure the app is updated to the latest version. Older versions can sometimes cause errors.

3. Clear the app’s cache: On your phone, go to Settings > Apps > Propel > Storage, then tap “Clear Cache.” This helps remove temporary files that might be causing issues.

4. Restart your device: Sometimes a simple reboot can resolve app glitches.

5. Check for service outages: Occasionally, the EBT system or Propel servers might be down or undergoing maintenance, which can result in balance check failures. You can visit the Propel website or social media channels to see if there’s a known outage.

If none of these help, a good next step is to delete the app, reinstall it, and log in fresh. That can fix deeper app data corruption.

If you want, I can also guide you through checking your balance by alternative means temporarily, like by phone or online directly with your state’s EBT site.

Let me know what you’ve tried so far, and if you saw any specific error messages. That way I can tailor the help better!