[Propel] Need to enter 4 digit pin to again order from Safeway but card has only 3digit pin which won’t work

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Laura Miller
1 week ago In Propel
Need to enter 4 digit pin to again order from Safeway but card has only 3digit pin which won’t work

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Pierre

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1 week ago

Hello! I understand you're trying to reorder from Safeway using your Propel app but facing an issue because the Safeway system is asking for a 4-digit PIN, while your EBT card has only a 3-digit PIN. Is that right?

To clarify, EBT cards usually use a 4-digit PIN for transactions. Are you sure the PIN on your card is only 3 digits, or could there be some confusion? Sometimes, the three digits you see on the back of a card could be the CVV or security code, not the PIN.

If you are certain your EBT card PIN is three digits, it might help to reset or change your PIN to a 4-digit one compatible with Safeway’s ordering system. You can usually do this by calling your state's EBT customer service number (found on the back of your EBT card) or by using your state’s online portal linked to your benefits account.

Here’s a step-by-step suggestion:

1. Verify your current PIN: Check if it’s really a 3-digit PIN or possibly a different number.

2. Reset your PIN to a 4-digit code:
- Call the number on the back of your EBT card.
- Follow the voice prompts to change your PIN. You will be prompted to enter a new 4-digit PIN.
- Alternatively, visit your state's official SNAP website to manage your PIN online.

3. After setting a new 4-digit PIN, use it for your Safeway order through the Propel app.

If you need assistance on how to change your EBT PIN specifically, Propel has a guide and options such as phone, online portal, or visiting the local SNAP office to change your PIN2.

Does this make sense so far? If you want, I can walk you through the PIN change process on your iPhone step-by-step.

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