Hi! I understand your Propel app is not showing your benefits, is that right? Could you tell me a bit more about what you see on the app? For example, do you see any balance or messages, or is it just blank? Also, is this a new issue or has it been happening for some time?

Sometimes, benefits may not show due to timing around renewals or reports, or if the benefits haven’t been loaded for the current month yet. But let's start with a few simple checks to get a better idea:

1. Refresh the app: Close it completely and reopen to force a refresh of your benefits data.
2. Check your internet connection: Make sure you are connected to a stable Wi-Fi or cellular network.
3. Update the app: Go to the Google Play Store to see if there's an update available for the Propel app and install it.
4. Log out and back in: Try logging out of your account in the app and signing in again.

If those steps don’t fix it, the issue might be related to your benefit status such as pending renewal or reporting changes with your state’s EBT program. You can check if you have any pending actions or reach out directly to your state’s benefits office to confirm your current status.

Would you like me to guide you through any of these steps? Or do you already see some kind of error or message in the app? That will help narrow down the cause.