[Propel] Propel keeps crashing

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Alma latshaw
5 months ago In Propel
Propel keeps crashing

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Emily Roberts

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5 months ago

Hi! I’m sorry to hear that your Propel app keeps crashing. Just so I can better assist you, could you tell me when the crashes happen? For example, does it crash right when you open it, after you log in, or during a particular action? Also, have you tried any steps already to fix it?

In the meantime, here are some initial steps that often help with app crashes on Android 10 devices like yours:

1. Restart your phone: A simple reboot refreshes your system and might clear temporary glitches.

2. Clear Propel app cache and data: This can resolve corrupt temporary files without deleting your account.
- Go to your phone’s Settings > Apps > Propel > Storage
- Tap Clear cache first, then Clear data.

3. Check for app updates: An outdated app version may cause crashes. Visit the Google Play Store or your app store, find Propel, and update if available.

4. Force stop and reopen:
- Go to Settings > Apps > Propel and hit Force Stop.
- Then open the app again.

5. Check your Android system update: Sometimes system updates fix compatibility bugs.
- Go to Settings > About phone > System updates.

Please try those and let me know if the issue persists or if you noticed anything specific just before the crash. If these don’t help, we can take a deeper look or explore alternate fixes.

Are you comfortable trying these now?

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