Hi there! I’m sorry to hear you’re having trouble opening the Propel app on your Android device. Let’s try to get this sorted out together.

To start, could you please tell me:
- What exactly happens when you try to open the app? (Does it crash, show a blank screen, or just not respond?)
- Have you recently updated the app or your phone’s OS?
- Have you tried any steps already to fix the issue, like restarting your phone or clearing the app cache?

Once I have a bit more detail, I can guide you through some straightforward troubleshooting steps.

Can't axessapp

Thanks for letting me know you can’t access the Propel app. Let's try to narrow down what might be going on.

First, could you please clarify:
- Are you unable to open the app entirely, or is it opening but not letting you log in or access your information?
- If it does open, do you get any error messages?
- Have you recently changed your password or device?
- Also, have you tried restarting your device or reinstalling the app yet?

Meanwhile, here are some basic troubleshooting steps you can try on your Android 10 WebKit device:

1. Restart your phone: Sometimes a simple reboot clears temporary glitches.
2. Clear the app cache and data: Go to Settings > Apps > Propel > Storage, then tap 'Clear cache' and 'Clear data'. This won't delete your account but may fix any data corruption.
3. Update or reinstall the app: Open the Google Play store, look for Propel, and see if an update is available. If no update, try uninstalling and reinstalling it to ensure you have the latest version.
4. Check your internet connection: Make sure you have a stable Wi-Fi or cellular connection as the app needs the internet to load your benefits info.
5. Verify login credentials: If you're able to open the app but it won’t log you in, double-check your username and password or try resetting your password if possible.

If none of these steps work, there have been reports by some users about login and access issues with Propel recently, potentially related to server problems or card linking issues. If that’s the case, contacting Propel support directly might help—they can provide account-specific assistance: [email protected] or visit their contact page at https://www.propel.app/contact/ 1 .

Please try these steps and let me know what happens. I'm here to help you get this sorted!

Are you able to try these now?

Propel app not loading - solutions?

Thanks for asking about solutions when the Propel app isn’t loading. Let’s walk through some steps that often help resolve this kind of problem on Android 10 devices like yours:

1. Force Stop the App
Go to Settings > Apps > Propel, then tap “Force Stop” to fully close the app. This can clear up any stuck processes.

2. Clear the App Cache
In the same app settings area, tap “Storage,” then “Clear Cache.” This removes temporary files that may be causing loading issues without deleting your data.

3. Update or Reinstall the App
Open Google Play Store, search for Propel, and check for any available updates. If the app is up to date, try uninstalling and reinstalling it to fix any corrupted installation files.

4. Check Internet Connection
Ensure you have a stable Wi-Fi or cellular connection — poor connectivity can prevent the app from loading properly.

5. Restart Your Device
A fresh reboot after these steps can help the app reset fully.

If these do not resolve the issue, sometimes there can be server-side problems or compatibility issues that only the app’s support team can address. You can reach out to Propel’s support via email at [email protected] or visit their contact page here for further help: https://www.propel.app/contact/ 1 2.

Please try these and let me know how it goes! Are you able to open the app after these steps?

Can't axessapp

I understand that you're still unable to access the Propel app. Let's try a few more focused steps to get this working on your Android 10 device:

1. Check App Permissions
Sometimes if the app doesn’t have the right permissions, it might not open or function properly. Go to Settings > Apps > Propel > Permissions, and make sure it has the necessary permissions enabled (like storage, phone, network access).

2. Clear Data and Cache Again with a Fresh Restart
Since sometimes residual data can cause issues, let's clear both cache and data once more:
- Settings > Apps > Propel > Storage > Clear Cache, then Clear Data.
- After that, restart your phone before opening the app again.

3. Verify Date & Time Settings
If your device's date and time are not set correctly, apps that connect to online servers can have trouble. Go to Settings > System > Date & time, and turn on “Automatic date & time” if it’s not already enabled.

4. Try Accessing the App on Another Network
If you’re using Wi-Fi, try switching to cellular data or vice versa. Network restrictions can sometimes block app access.

5. Check for System Updates
Go to Settings > System > System Update, and install any available updates for your Android 10 OS, as outdated system files may cause app compatibility problems.

If after these steps the app still won’t open, it might be an issue specific to your account or their servers. In that case, contacting Propel support directly at [email protected] or via their contact page can help get personalized assistance.

Please give these a try and let me know what happens. I’m here to help you through it! Are you able to try these steps now?