Hi there! I understand you're encountering a lockout message in the Propel app, and when you try to follow the steps, it just keeps showing "loading" without progressing. I'd like to get a bit more context to help you better—could you tell me if this happens right after you enter your login details, or does it start after you attempt some specific action in the app? Also, have you tried restarting the app or your device yet?

Meanwhile, here’s a general approach we can try to resolve this:

1. Close and Restart the App: Fully close the Propel app from your task manager on your Windows device and then reopen it. Sometimes this can clear temporary glitches.

2. Check Your Internet Connection: Make sure your internet is stable—preferably switch to a wired connection or a strong Wi-Fi to avoid connection lags.

3. Clear App Cache & Data: Since your device is Windows using WebKit (so presumably accessing the app via a browser or a desktop version), clear the browser cache and cookies related to the Propel app. That often gets rid of stuck loading states.

4. Update the App or Browser: If you’re using a dedicated app (or if it’s a web app), ensure it is up to date. Outdated versions can cause loading issues.

5. Password Reset & Account Status: If it’s a lockout due to multiple failed login attempts, you might need to reset your password. You can do this by using the "Forgot Password" option in the app or on the website. If the account is locked beyond that, it could be a temporary security lockout.

6. Try Logging in from Another Device: If possible, try accessing your Propel account from a different device or browser to see if the issue is device-specific.

If after these steps the issue remains (especially the loading loop), there might be a backend problem with your account or the Propel service. They sometimes run into temporary issues or maintenance periods that affect login and account access.

For direct help, it would be best to contact Propel support through their official channels: you can email [email protected] or use their support form on their website. They can check if your account has any special restrictions or if there is an ongoing service issue1.

Would you like me to guide you through any of these steps in more detail? Or do you happen to know if the app or service was working for you previously and suddenly stopped?