Hi there! I understand your Propel app is showing that your deposit hasn’t been made even though you say it has. Let’s get to the bottom of this together. When you say the deposit isn't showing up, do you mean it’s not visible in your app balance or the transaction history? And have you verified the deposit directly with your bank or the agency sending the funds?

In the meantime, here are some steps we can try to resolve this:

1. Refresh the App: Sometimes the app needs to update its data. Close the Propel app completely and reopen it to see if your balance updates.

2. Check Internet Connection: Make sure your Android device has a stable internet connection, as the app needs to sync with the server to show the latest deposit info.

3. Verify Deposit Timing: Deposits can sometimes take a little time to appear in the app even after they are made by the agency. If the deposit was recent, waiting a few hours might help.

4. Check for App Updates: Ensure your Propel app is updated to the latest version on your Android device. Outdated apps may not show the latest info correctly.

5. Log Out and Back In: Logging out of the app and logging back in can refresh your session and update deposit info.

6. Confirm Deposit with Issuing Agency: Since only the state or county agency can confirm actual deposit status, it might be good to check with them directly if the app still doesn’t show the deposit.

7. App Support Contact: If none of the above helps, you can reach out to Propel support via [email protected] or their support page.

If you’ve already done any of these, please let me know which ones worked or didn’t, so I can help you dig deeper.

Also, sometimes the app shows "upcoming deposit" or "pending" instead of immediately reflecting the balance, depending on deposit processing schedules1.

Does that align with what you’re seeing? Let me know, and we’ll get this sorted out!

It isnt even showing the transactions I have made

Thanks for letting me know the Propel app isn’t showing your transactions at all. That definitely makes it harder to track your deposits or spending, so let’s try to fix this.

Since your transactions aren’t appearing, here are some steps tailored for your WebKit browser on Android 10 and the Propel app:

1. Refresh the App and Clear Cache: Sometimes stale data or cached files can cause this. On your Android device:
- Go to Settings > Apps > Propel.
- Tap on Storage.
- Choose Clear Cache (avoid Clear Data for now to preserve login info).
- Then reopen the Propel app and see if transactions appear.

2. Log Out and Back In: This refreshes your session.
- Open Propel.
- Log out from the app.
- Close the app fully.
- Reopen and log back in.

3. Check Internet Connection: Ensure you have a steady connection because transaction data is fetched online. If on mobile data, try switching to Wi-Fi (or vice versa) to test.

4. App Permissions and Updates:
- Check Google Play Store to make sure Propel is updated to the newest version.
- Verify that Propel has permissions needed (like internet access) under your app settings.

5. Website Portal Check: Since Propel gets transaction data by connecting to your state's EBT portal, it’s good to verify if your official state portal shows recent transactions. Visit your state’s EBT website or portal online via your browser and log in to check (or call your state agency).

6. Disable Transaction Blocking (if enabled): Propel allows blocking out-of-state or online transactions which could hide some transaction types. Check your app settings to ensure no transaction filters are enabled that may hide your records.

7. Reach Out to Propel Support: If transactions still don’t show, email [email protected] or visit their support site. They can check if there’s an issue syncing your account with the state system.

The Propel app relies on syncing with your state’s EBT portal to display transactions, so sometimes delays or syncing errors can cause transactions not to show1 7.

If you’ve done some of these steps already, please let me know which ones, and I can help with more advanced troubleshooting.

Does this help get your transactions showing again?