Hi there! I see you’re having trouble with the Propel app's security question, specifically the “City I was born” question showing as a wrong answer. That can certainly block access, so let’s get to the bottom of it.

First, just to better understand your situation:
- Are you entering the city name exactly as you originally set it? (Check spelling, spacing, and capitalization.)
- Have you tried variations like adding/removing spaces or using a full city name instead of an abbreviation?
- Are you able to access your account at all, or are you completely locked out at the security question step?
- Have you tried resetting your security question or password through the app or web portal yet?

Based on what you share, here’s the step-by-step I recommend:

1. Double check your answer format: Sometimes the Propel app is very specific about how answers are entered—especially capitalization or spacing matters. Try typing your birth city exactly as you initially entered it, or try common variants you might have used.

2. Clear app cache: On your Android OS 10 device, go to Settings > Apps > Propel > Storage > Clear Cache. Sometimes cached data glitches affect login steps.

3. Update the Propel app: Ensure your app is updated to the latest version from your app store to avoid bugs related to security questions.

4. Password or Security Question Reset: If you still can’t pass security questions, check if there is an option to reset them via a “Forgot Security Question” or “Forgot Password” flow. This may require your linked email or mobile number verification.

5. Re-register carefully: If all else fails and you are locked out, some users have reported success by re-registering with the same email and carefully saving their answers somewhere to avoid typing mistakes5.

6. Contact Propel support: For account-specific troubles, send a detailed request to [email protected], explaining your issue and mentioning the “City I was born” question problem. Only state or county agencies can handle case-specific questions or security resets.

If you want, I can guide you through clearing cache or trying variations on your answer—let me know what looks like the best next step for you!

Are you satisfied with this troubleshooting path so far?