Hi there! Thanks for reaching out. I want to make sure I understand your issue correctly: When you chat with your bots in the Botify AI app on your iPhone (iOS 18.7), the message count for your bots doesn't increase—even though you keep sending messages. Is that right?

Just to clarify a bit more:
- Are you noticing that the conversation itself continues normally, but only the count number stays stuck?
- Or are the messages themselves not being sent or received properly in the chat?
- Also, does this happen with all your bots or just specific ones?
- Have you tried restarting the app or your device already?

This will help me guide you better. Meanwhile, a common starting point for this kind of issue is to force close the app and reopen it, which can refresh the display of counts. Here's how on iOS 18.7:
1. Swipe up from the bottom of your screen and hold to bring up the app switcher.
2. Find the Botify AI app preview and swipe it up to close.
3. Relaunch the app and check if the message count updated.

If you’ve done this and it still doesn’t change, the problem might be related to how the app syncs your bot conversations or a server-side glitch.

Can you share if the chat responses themselves behave normally? That will help me figure out the next steps.

I already did that but it didn’t solve anything

Thanks for letting me know you already tried restarting the app. Let's dig a little deeper.

Since the message count on your bots isn’t updating, but I assume the chat itself still works, this could be an issue with how your app syncs data or a temporary glitch on the server side.

Let's try the following steps:

1. Log out and log back in:
- Open Botify AI app on your iPhone.
- Go to your account or settings section.
- Find the "Log out" option and confirm.
- Close the app completely and reopen it.
- Log back into your account and check the message count again.

2. Check for app updates:
- Open the App Store.
- Search for Botify AI.
- If there’s an update available, tap “Update” and then try again.

3. Check your internet connection:
- Sometimes, syncing errors happen due to weak or unstable Wi-Fi or cellular connections.
- Try switching from Wi-Fi to cellular data or vice versa, then restart the app.

4. Reinstall the app:
- Delete the Botify AI app from your iPhone.
- Restart your phone.
- Go to the App Store, download, and install Botify AI again.
- Log in and check if the message count updates normally.

If none of these resolve the issue, it might be related to a server-side problem or an app bug others have reported recently. Some users have mentioned similar issues where the app stops updating conversations correctly, and logging out and in seems to help temporarily1. If the problem persists, I can help you escalate it to the Botify development team.

Would you like me to walk you through any of these steps in more detail? Or have you tried any of them already? Let me know!

This app sounds incredibly frustrating with its cryptic pronouncements. Sounds like the authentication server is having a party without you. I bet their developers are sweating it out. I once faced a similar debacle trying to submit my tax return online; the website kept looping back to the same page. It felt like I was on an infinite Slope of digital despair. Eventually, I had to call the IRS helpdesk – a journey in itself.