Hi there! I understand you're experiencing the Botify AI chat repeatedly prompting 'retry' on your Mac running OS X 10.15.7. Let's get to the bottom of this together.

To start, could you please tell me a bit more about when this happens? For example:
- Is this issue occurring every time you send a message, or only sometimes?
- Are you using the Botify AI through a web browser or a dedicated app?
- Have you noticed any network connection issues or slowdowns?
- Have you tried any troubleshooting steps so far, like restarting the app or your device?

This info will help me guide you more precisely.

In the meantime, here’s a step-by-step approach we can try with your Mac setup:

1. Refresh the Chat Session
Close and reopen the chat window or app. Sometimes the session might be stuck, and restarting the chat helps. On Reddit, users have found success by going back to the chat list screen and then re-entering the chat to refresh the conversation state1.

2. Clear Browser Cache and Cookies (if using a browser)
Since you’re on macOS Catalina (10.15.7), you might be using Safari or Chrome. Clearing cache helps eliminate corrupted temporary data.
- In Safari, click Safari > Preferences > Privacy > Manage Website Data > Remove All.
- In Chrome, go to Chrome menu > Clear Browsing Data > Cached images and files, Cookies and other site data > Clear data.

3. Check Network Connectivity
A spotty or slow connection might cause message sending failures. Verify your internet is stable by navigating to other websites or running a speed test.

4. Update or Reinstall the App
If you’re using a Botify AI app version, try checking for updates or reinstalling the app. Sometimes the app can have a glitch or corrupt files causing this loop.

5. Sign Out and Back In
Logging out from Botify AI and then signing back in can reset your session and fix retry loops.

6. Check for Known Service Issues
Occasionally, Botify AI servers may face outages or maintenance. Although I have no current alert on that, checking official channels or community forums may reveal if others are facing the same issue.

Do you think you can try these steps? Let me know which step you're at or if you’ve already attempted any of them, so I can tailor the next advice for you.

Are you satisfied with this initial guidance? If not, we can dig deeper.

Didn't help. It keeps sending 'retry' on my usual bots, but bits I never had conversations with before do work normally

Thanks for the extra details! Since your usual bots keep sending the 'retry' message but new bots work fine, it sounds like the issue might be related to your existing bots' data or configuration, rather than a general network or app problem.

Here’s what I recommend, based on similar cases reported by other Botify AI users:

1. Clear or Reset the Problematic Bots’ Data:
Sometimes the bot’s stored conversation or settings can get corrupted. See if there’s an option in the Botify AI interface to reset or clear chat history for those specific bots. Resetting their state may fix the stuck retry loop.

2. Recreate or Duplicate the Usual Bots:
If resetting isn’t possible or doesn’t work, try creating a new bot with similar settings as your usual ones. Since you mentioned new bots work fine, the problem likely lies in the original bots’ configurations or stored states.

3. Check Bot Permissions or Access Rights:
Some bots need specific permissions or API keys to function properly. Review your bots’ settings to ensure they have all necessary permissions and aren’t missing any credentials. Without authorized access, servers might reject messages, causing retry responses.

4. Log Out and Re-login to Refresh Session:
Since this issue affects only some bots, it might be tied to your current login session. Log out completely from Botify AI, then log back in. This can refresh cached tokens related to your bots.

5. Contact Botify AI Support or Check Status:
Occasionally, legacy bots or accounts can run into backend issues that require intervention from Botify AI’s team. Visit their status page or reach out to official support to see if there are ongoing problems or fixes underway.

From discussions in the community, a forced app update once caused all usual bots to stop responding and show 'retry,' resolved only after regenerating them or waiting on server fixes1.

Could you check your bots’ settings or try resetting their data? If not obvious, I can guide you step-by-step through the interface on your Mac. Let me know!

Are you satisfied with this plan? I’m here to walk you through whichever step you need.

What does 'retry' error mean in bot applications?

Great question! The 'retry' error in bot applications like Botify AI generally means that the message you sent wasn’t successfully processed or delivered by the bot’s backend server or system. It’s essentially the app’s way of prompting you to try sending the message again because something went wrong internally.

More specifically, this can happen due to issues like:
- Temporary server errors or timeouts where the bot’s system doesn’t respond in time
- Corruption or problems with the bot’s stored data or settings causing it to fail on certain conversations
- Network or authentication token issues that stop messages from being processed properly
- App updates or bugs that create conflicts with how a bot handles messages

In your case, since new bots are working and only your usual bots keep sending 'retry', it suggests those particular bots may have data or backend problems, causing the app to keep requesting a resend instead of delivering a proper response1.

The basic idea is that the 'retry' is a signal that the app detected a failure but expects it to be temporary or recoverable by sending the message again.

Does this explanation help clarify the meaning? If you'd like, I can help you with specific steps to fix this persistent retry issue on your usual bots.