Hello! I understand your book is downloaded in the Glose app on your Android device, but the audio won't play. Let's get to the bottom of this together.

To help me better assist you, could you tell me if:
- You hear any sounds at all when you try to play?
- Is the play button unresponsive, or does it start but stops immediately?
- Are you using any Bluetooth headphones or speakers, or just your phone’s built-in speaker?
- Have you tried playing any other audiobooks in the app, and do they work?

Meanwhile, here’s a step-by-step approach you can try to resolve the issue:

1. Check Volume and Audio Output
Make sure your device volume is turned up and not muted. If you're connected to Bluetooth headphones or speakers, try disconnecting them and play the audio through the phone's speaker to see if it works.

2. Restart the App
Close the Glose app completely (remove it from recent apps) and open it again. Then try playing the audio once more.

3. Reboot Your Device
Restart your Android device. Sometimes, a simple reboot can clear temporary glitches affecting audio playback.

4. Clear App Cache
- Go to your device’s Settings > Apps > Glose > Storage
- Tap Clear Cache
This will not delete your downloaded books, but can fix minor data issues.

5. Re-download the Audiobook
Delete the downloaded audio file from within the Glose app, then download it again. This might fix corrupted downloads.

6. Check for App Updates
Make sure your Glose app is up to date via the Google Play Store.

7. Check Storage Space
Ensure your device has enough free storage space; low space can sometimes cause playback issues.

If after trying these steps the audio still won't play, please let me know what happened at each step. We can then dig deeper or consider reinstalling the app or checking for any account-related issues.

Are you satisfied with this initial troubleshooting plan, or have you already tried some of these? That way, I can tailor the next steps perfectly for you.

Cannot continue listening. Book is downloaded but will not play

Hi again! Thanks for confirming the problem: your downloaded book in the Glose app on your Android 10 device won’t play. Since it’s downloaded but playback doesn’t start, let's try a few focused steps based on similar issues others have faced and common fixes:

1. Check for app interference/battery saver settings
Sometimes Android’s battery-saving modes or other apps can interfere with audiobook playback. Go to your device’s Settings > Battery > Battery Saver and temporarily disable it if active. Also, check if Glose has permission to run in the background and is excluded from battery optimization.

2. Clear the app cache (if not done already)
- Go to Settings > Apps > Glose > Storage
- Tap Clear Cache (not Clear Data)
- Open Glose and try again.

3. Re-download audiobook file
Delete the downloaded audiobook from within Glose, then download it again fresh. Sometimes files become corrupted during download.

4. Check network connection and app updates
Even if the book is downloaded, some apps require an intermittent internet check for licensing. Make sure you have a stable connection and that the Glose app is updated to the latest version.

5. Restart the device completely
This simple step can resolve temporary playback or audio focus issues.

If none of these resolve playback, there could be deeper app-side issues or a temporary server/license check problem on Glose’s end. If so, contacting Glose support directly at [email protected] would be recommended.

Here's a summary to keep handy from similar issues on other platforms: often network checks, app cache clearing, and re-download solve the problem1.

Try these steps and let me know how it goes! Are you able to play then?

Cannot continue listening. Book is downloaded but will not play

Hello again! I see you’re still having trouble playing your downloaded book in the Glose app on your Android 10 device. Let’s try some tailored steps based on common fixes for similar playback issues:

1. Check your internet connection and app updates
Although the book is downloaded, some apps check online for authorization before playback. Make sure you have a stable connection and that your Glose app is updated to the latest version via Google Play Store.

2. Remove and re-download the book
Delete the downloaded book from the app, then download it again. This can fix issues related to corrupted files or incomplete downloads.

3. Close and reload the app
Fully close Glose from recent apps and open it again before trying to play.

4. Clear the app cache
Go to your device’s Settings > Apps > Glose > Storage and tap Clear Cache — this won’t erase your downloads but can resolve minor glitches.

5. Restart your device
Sometimes a reboot clears temporary system or app issues impacting playback.

6. Check storage space
Verify you have enough free storage; low space can cause playback problems.

If these steps don’t solve the problem, it might be related to a deeper app issue or account/licensing problem on Glose’s side. In that case, I recommend reaching out directly to Glose support at [email protected] for a detailed investigation.

For your reference, these steps align closely with fixes suggested for similar book playback problems on Android apps1.

Try these out, and please let me know where you get with them. Are you able to play the book yet?

Cannot continue listening. Book is downloaded but will not play