[Glose] Crashes

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Sonia Davidson
10 months ago In Glose
Crashes

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Henry Adams

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10 months ago

Hi! I see you're experiencing crashes with the Glose app on your Kindle device running Android 5.1.1. Let's work together to get this sorted out.

To start, can you tell me when the app crashes? For example, does it crash immediately after opening the app, or only when you try to open a particular book or feature?

Meanwhile, here are some simple steps that usually help with app crashes:

1. Restart your Kindle: Sometimes a quick restart clears temporary issues causing the app to crash.
2. Clear Glose app cache:
- Go to Settings on your Kindle.
- Tap Apps or Application Manager.
- Find and select the Glose app.
- Tap Storage, then tap Clear Cache. This won't delete your data but removes temporary files that can cause trouble.
3. Clear app data (if cache clearing doesn't help): In the same place, tap Clear Data or Clear Storage. This resets the app, but you may need to log in again afterward.
4. Check for app updates: Make sure you have the latest version of Glose installed from the Amazon Appstore or the source you downloaded it from since updates often fix bugs.
5. Reinstall the app: Uninstall Glose, then reinstall it. This ensures the app is fresh and files aren't corrupted.

Since your Kindle runs an older Android version (5.1.1), sometimes app compatibility can be an issue. After trying these steps, let me know if the crashes continue and if they happen under specific conditions.

Would you like me to guide you through these steps? Also, please share any specific behavior you notice before the crash.

Are you satisfied with this initial guidance?

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