Hi there! I see you ordered a sewing machine and yarn back in March 2025 with order number 131170-77300, and you haven’t received the order or a refund yet. That sounds concerning, and I’d like to help you get this sorted out.

To assist you better, could you please let me know if you have already tried tracking the order through the JOANN website? You can do that by using the “Track Order” link found at the bottom of every JOANN page with your order number and email address.

Meanwhile, I recommend these steps:

1. Double-check the order status by logging into your JOANN account, then going to the “Order History” or “Track Order” section to see if there’s any shipment update or cancellation notice.

2. Check your email inbox and spam/junk folder for any updates from JOANN, such as shipping confirmation or refund notifications.

3. If you do not find any information, the next best step would be to contact JOANN customer service directly because they can look up your order details and confirm the status or process a refund if necessary.

Since your order is from online, refunds or issues like this can sometimes take a bit of investigation on their side. For your convenience, their customer service email is [email protected].

Would you like me to help you with locating the tracking page and contact info on their website? Or perhaps guide you through checking your order status online? Let me know how you'd like to proceed!

ORDERED SEWING MACHINE & YARN IN MARCH 2025 ORDER #131170-77300 I HAVE NOT RECIEVED MY ORDER OR REFUD

Thank you for reaching out again about your order #131170-77300 from March 2025. I want to help you get this resolved as quickly as possible.

First, let's try to verify if the order has any status updates online:

1. Please visit the JOANN “Track Order” page on their website. You can find the link at the bottom of any page on joann.com. Enter your order number and the email address used for the purchase to check if there is a shipping update or cancellation notice.

2. If tracking shows no information or nothing shipped, check your email (including spam/junk folders) to see if JOANN sent any updates about the order or refund.

3. JOANN’s return policy usually states that purchases are final sale and may not be refundable unless in specific cases. However, since your order has not arrived at all, you should be entitled to either a shipment or refund.

4. If you cannot find information via tracking or email, I recommend contacting JOANN Customer Service directly. They have access to order details and can issue refunds or resolve shipment issues. You can email them at [email protected] or use their Help Center for quick answers: JOANN Help Center.

If you would like, I can help you with instructions on how to contact customer service or guide you through the online tracking process. Let me know how you'd like to proceed!

Are you satisfied with this plan to move forward, or would you like me to assist you further with any step?