Hello! I understand you're seeing an hourglass icon instead of being able to access 4000 artworks in PixelArt. That sounds like a big issue. To help you best, could you tell me a bit more?

- Are these artworks saved locally on your iPhone or are you trying to access them from the PixelArt cloud or online gallery?
- When did you first notice this hourglass icon problem?
- Have you tried any steps so far, like restarting the app or your device?
- Is your internet connection stable if accessing online content?

This info will help me guide you through fixing it.

In the meantime, the hourglass icon typically indicates loading or that the image data hasn't fully downloaded or rendered. Since you have a large number of artworks involved, it might relate to a temporary loading delay or cache issue.

Here is a step-by-step guide we can try:

1. Check Internet Connection: Make sure your iPhone has a strong and stable internet connection if accessing online artworks.

2. Restart the PixelArt App: Fully close the app (swipe it away in the app switcher) and reopen it to refresh the loading of your artworks.

3. Clear App Cache (if available): Some apps offer a cache clearing in settings; if PixelArt does, try that to clear temporary data.

4. Update the App: Ensure you are running the latest version of PixelArt from the App Store. Updates often fix bugs causing loading problems.

5. Restart Your iPhone: A simple device reboot can help clear temporary glitches affecting app performance.

6. Check Storage Space: Verify you have enough free storage on your iPhone, as insufficient space can cause loading and saving issues.

If after these steps the problem persists,

- Do you have the artworks backed up elsewhere, like on PixelArt's cloud or another device?
- Would you be willing to reinstall the app? (Make sure your artworks are safely backed up first.)

If none of these fix it, there could be a server-side issue or a bug affecting your account. In that case, contacting PixelArt support at [email protected] with details and screenshots would be the next best step.

Could you try these and let me know how it goes? I’m here to guide you through any step.

Hello,I recently reinstalled the Pixel Art app on my iPhone 8. Some of my previous creations have reappeared, but more than 4,000 remain stuck with a loading icon (hourglass) and are not accessible.I do not have a Pixel Art account, but I’m using the same device as before. I believe the files may be linked to local data or an old iCloud backup.Could you please help me recover the missing creations or provide a way to force the app to load them — without accessing the content of the images? I’d like to keep them private.Thank you very much for your help, Maxence

Hi Maxence, thank you for the detailed information. It helps a lot to understand your situation better. Since you reinstalled PixelArt on your iPhone 8 and do not have an account with the app, your artworks are likely stored locally on your device or possibly linked to an old iCloud backup. The hourglass icon on those 4,000+ pieces indicates the app can't fully load them—likely because the local data or backup files are incomplete or not accessible.

Here's a focused plan to try recovering those artworks while respecting your privacy:

1. Check iCloud Drive for PixelArt Data:
- Go to your iPhone's Settings > [your name] > iCloud > Manage Storage > PixelArt (or similar).
- See if PixelArt’s data is stored there. If so, ensure iCloud Drive is enabled for PixelArt and that sync is complete.

2. Use Files App to Locate Local PixelArt Files:
- Open the Files app on your iPhone.
- Search for any folders or files related to PixelArt—sometimes apps store project files there.
- If found, these files could be the originals needed to load artworks fully.

3. Try Reinstalling Without Deleting Local Data:
- Normally, uninstalling can delete app data, but sometimes local files remain.
- Make sure you do not erase iPhone storage upon reinstall.
- After reinstall, open PixelArt and give it time to rescan local files.

4. Force Load Artworks:
- Within the PixelArt app (if it has such feature) check for settings like "Reload all" or "Force refresh."
- If unavailable, try scrolling painfully through your gallery; sometimes this nudges the app to load.

5. Restoring from iCloud Backup (if applicable):
- If you have an older iCloud backup before reinstallation, you can try restoring your iPhone from it.
- This is a more drastic step and will roll back your entire phone to that backup date.
- Apple’s guide on this process can help: Restore from iCloud Backup[3].

6. Privacy Handling:
- Since you want to keep content private, all these steps do not require sharing your images.
- The goal is just to help PixelArt read your originals properly.

If none of these recover your stuck artworks, unfortunately, without a PixelArt account or backups, the app’s internal storage might have been partially lost during reinstall. In that case, reaching out to PixelArt support via [email protected] with your specific device and app version details is advisable for any hidden recovery tools they might offer.

Please try the above steps and let me know your progress. I’m here to help you preserve those artworks! Are you satisfied with this plan so far?