[Recreation.gov] Can’t sign in

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Lori Hocking
5 months ago In Recreation.gov
can’t sign in

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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5 months ago

Hi there! I see you're having trouble signing in to Recreation.gov on your Mac running OS X 10.15.7. I’d be happy to help get you logged in. To start, could you tell me if this is happening on the Recreation.gov website through your web browser or the Recreation.gov mobile app? Also, are you seeing any error messages when you try to sign in?

In the meantime, here are some initial steps you can try to fix login issues on your Mac:

1. Clear Browser Cache and Cookies
Sometimes old cache or cookies can cause login issues. On Safari, you can do this by going to Safari > Preferences > Privacy > Manage Website Data, then removing data for recreation.gov, or clearing all website data.

2. Try a Different Browser
If you’re using Safari, try Chrome or Firefox and see if the issue persists.

3. Verify Your Username and Password
Double-check you’re entering the correct username/email and password. If needed, use the “Forgot Password” option to reset it.

4. Check for Account Issues
Recreation.gov now uses a unified login system. If you had an account with USGS store, try logging in there and use those credentials. Alternatively, try creating a new account to test if sign-in works for a fresh user.

5. Disable Browser Extensions
Some browser extensions, like ad blockers or privacy extensions, can interfere with login. Try disabling any and sign in again.

6. Ensure Your OS and Browser Are Up to Date
Though you’re on Catalina (10.15.7), making sure your browser has the latest security updates can help with compatibility.

If you’re trying the Recreation.gov app on your phone or tablet instead, updating the app or clearing its cache might also help1.

Let me know which steps you've tried or if you’d like me to guide you through any of these in detail!

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