Hello! I understand that when you hit scan in the Yuka app, your face is showing up instead of the product barcode, and you’ve been holding the product close to your face as a workaround. Let’s see how we can fix that properly.

Just to clarify a bit more:
- Are you using the rear camera of your device to scan the product?
- Is the camera showing your face because it’s switching to the front camera (selfie one)?
- Or is it that the camera is trying to scan the product but it ends up focusing on your face instead?

This will help me give you the best steps.

Meanwhile, here are some steps you can take to correct this:

1. Ensure the app has permission to use the correct camera: Since you’re on Windows with a WebKit browser, check your browser’s permissions—make sure the Yuka web app (if using web) or the Yuka app itself (if installed as a desktop app) has permission to use the rear camera or default camera rather than the front camera.

2. Manually select the camera if possible: Some apps or browser camera dialogs let you choose between cameras. Check if you can switch to the rear camera manually before scanning.

3. Hold the product steadily in front of the camera: Instead of near your face, try to position the product directly in the camera’s view until the barcode is detected. The app can mistake your face for the main object if it’s too close or if the product isn’t clear.

4. Restart your browser and the Yuka app: Sometimes the app or browser can default to the front camera accidentally; a restart might reset this.

5. Check for updates: Make sure the Yuka app or browser version you’re using is updated, as software updates often fix recognition or camera issues.

If after these steps the problem persists, it might be a detection error within the app, where it’s misidentifying what you are pointing at (for example, detecting the face instead of the barcode)1.

Could you try these and let me know how it goes? If needed, I can guide you through more advanced settings or troubleshooting.

Good news! After rebooting my I-phone the problem was corrected. Thank you so much!

Hi again! I'm glad to hear rebooting your iPhone fixed the camera issue with scanning in Yuka—that’s often a helpful step.

If you’re interested in general troubleshooting for Yuka app issues on an iPhone, here are a few tips that usually help:

1. Restart your iPhone — as you did, this can clear temporary glitches that affect the app’s functionality.
2. Update the app — ensure you’re using the latest Yuka version from the App Store to benefit from bug fixes and improvements.
3. Delete and reinstall the app — if the problem returns or other issues occur, reinstalling can reset app data and resolve corruption2.
4. Check camera permissions — confirm Yuka has permission to access the camera: Settings > Privacy > Camera, and enable the toggle for Yuka.
5. Close other camera-using apps — sometimes conflicts can happen if multiple apps use the camera simultaneously.

If you experience further issues scanning or app behavior, feel free to reach out again or check the official Yuka help community for similar cases and updates1.

Are you satisfied with this information? Would you like me to help with anything else related to Yuka or your device?