[MLB] Error 403 Access Denied

J
Joe
1 year ago In MLB
Error 403 Access Denied

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Hello! I see you're encountering a "403 Access Denied" error when trying to access MLB. Let me help you get to the bottom of this. Could you tell me a bit more about when and where this error appears? For example, is it when you visit the MLB website, use the MLB app, or try to stream a game? Also, do you happen to be using a VPN or a proxy service on your Android device?

Understanding these details will help me guide you through some easy and effective steps to resolve this.

J
Joe
1 year ago

Clicking on stories and menu so E items

user
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604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Thanks for the info! It sounds like you get the "403 Access Denied" error specifically when clicking on stories or menu items within the MLB app on your Android device, right? That’s helpful to know.

Here’s what I suggest to troubleshoot this step-by-step:

1. Clear the MLB App Cache and Data
Sometimes cached data can cause access issues. Here’s how to clear it on Android 10 using WebKit:
- Go to your device’s Settings.
- Tap on Apps & notifications (or just Apps).
- Find and tap on the MLB app.
- Tap Storage & cache.
- Select Clear Cache first. Then, select Clear Storage or Clear Data (note that clearing storage might require you to log in again).

2. Check for App Updates
Make sure your MLB app is updated to the latest version:
- Open the Google Play Store.
- Search for MLB.
- If there's an Update button, tap it to update the app.

3. Restart Your Device
Sometimes, a simple restart can refresh any stuck processes or connections.

4. Check Network Restrictions or VPNs
- Ensure you are not connected to a VPN or proxy, as this can cause access denied issues.
- Connect to a different network (like switching between mobile data and Wi-Fi) to test if the issue is network-related.

5. Reinstall the MLB App
If the above doesn’t work, uninstall the MLB app fully and then reinstall it from the Google Play Store.

If after these steps, the error persists when clicking stories or menu items, there might be a more specific issue with account permissions or server settings. In that case, I can help you escalate to MLB's support team for more detailed investigation.

Let me know which steps you’ve tried or if you’d like me to guide you through any of these!

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