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If your Sky service is not working, you can follow these step-by-step troubleshooting steps to resolve the issue:

1. Check the Connections
Ensure that all cables connected to your Sky box, including the power, HDMI, and any other necessary connections, are secure. Sometimes, loose cables can cause functionality problems.

2. Restart Your Sky Box
- Unplug the power cable from your Sky box.
- Wait for about 30 seconds.
- Plug it back in and allow a few minutes for the box to reboot. This simple restart can resolve temporary glitches - learn more.

3. Reboot Your TV
Similarly, restarting your TV can address issues:
- Turn off the TV and unplug it from the power source.
- Wait for approximately 60 seconds before plugging it back in - learn more.

4. Reset Your Sky Box
If the reboot does not work, you can reset your box:
- Turn off your Sky box at the mains.
- Turn off all devices connected to the box, including your router and TV.
- Wait a few moments, then turn everything back on - learn more.

5. Check for Software Updates
Make sure that your Sky box software is up-to-date. Go to the settings and check for any available updates.

6. Verify Service Status
Check the Sky Service Status page to see if there are any outages or service issues in your area that could be affecting your service - learn more.

7. Inspect the Remote Control
If you are unable to use the remote:
- Ensure that the batteries in your remote are charged.
- Check if the remote is paired with your Sky box correctly.

8. Additional Considerations
- Check your HDMI inputs and ensure that your TV is set to the correct source.
- Ensure environmental factors, such as weather disruptions, are not affecting the service.

If none of these steps resolve the issue, you may need to contact Sky customer support for further assistance - learn more.