Hi there! I see you're having trouble opening materials in the Old Testament section within the Gospel Library app on your Windows device, even when navigating from Come Follow Me references. I'd be glad to help get this sorted out for you.

To start, could you tell me a bit more? For example:
- Are you using the Gospel Library web version in your WebKit browser on Windows 10, or is this the Windows app?
- Does the app or site show any error messages when you try to open Old Testament materials, or does it just fail to load?
- Have you already tried restarting the app or your device?

Once I have those details, I can guide you through some tailored steps. Meanwhile, here are a few common steps to fix content-not-loading issues:

1. Refresh the Page or Restart the App: Sometimes, a quick refresh or restart clears temporary glitches.

2. Clear Browser Cache and Cookies: Your browser stores temporary files that can occasionally interfere with loading content. Clearing these can help.

3. Check for Updates: Make sure your Gospel Library app or browser is up to date. Updates often fix bugs related to content loading.

4. Re-download Content: If you are using the app, old or corrupted downloads of scripture content might cause this. Try removing and re-downloading the Old Testament content.

5. Internet Connection: Confirm you have a stable internet connection, as loading some parts of the Old Testament may require fetching data from servers.

If you’ve already tried these, or if you get any error messages, let me know, and I can take you through more advanced troubleshooting steps tailored to your setup.

Are you able to share any of that info? That will help me better assist you!

I am using an Android phone. I have cleared the cache in Settings. We have a stable connection.

Thanks for letting me know you're on an Android phone and have already cleared the cache in settings with a stable connection. That’s helpful info!

Since the Old Testament materials still won’t open, even after clearing the cache, here’s what I recommend next on your Android device:

1. Clear App Data (this is more thorough than just clearing cache and will reset the app’s stored info without deleting your account):
- Go to Settings > Apps > Gospel Library (you might need to select "See all apps").
- Tap Storage & cache.
- Press Clear storage or Clear data.
- Note this will reset the app and you may need to sign in again, but it often clears up corrupted or incomplete downloads causing issues.

2. Check for Updates of the Gospel Library App:
- Open the Google Play Store, search for "Gospel Library," and confirm if there’s an update available.
- Sometimes new app versions fix bugs related to content loading.

3. Reinstall the App:
- If clearing app data doesn't work, uninstall the Gospel Library app completely.
- Restart your phone.
- Reinstall the app from Google Play and sign back in.

4. Re-download Old Testament Content:
- After reinstalling or clearing app data, make sure you download or sync the Old Testament materials again inside the app.
- You might find a download or sync option under the app's settings or content library.

If you run into any error messages during these steps, please let me know the exact wording, and we can dig deeper.

Clearing cache alone sometimes won't remove corrupted data files that can interfere with opening certain content. These next steps are known to help fix issues like yours based on similar reports1 2.

Please try these and tell me how it goes. Are you comfortable performing these steps? I’m here to walk you through anything!

That was great. It is working now. Sadly I lost all my bookmarks, but it works. Thank you.

I'm glad to hear the app is working now! About your lost bookmarks, I understand that's important to you. Unfortunately, when clearing app data or reinstalling, bookmarks and other markings stored locally on your device can be deleted if they weren't synced to your account.

Here are some things to consider and try for recovering your bookmarks:

1. Check if You're Signed In with Your Church Account
- Bookmarks, notes, and highlights can sync across devices only if you're signed in with your Church account. If you log back in, sometimes previously synced bookmarks will reappear.

2. Sync Your App Data
- After signing in, look for a sync option in the app settings to download your saved data from the cloud. Sometimes this takes a moment or requires manual syncing.

3. Restore from Backup (if any)
- If you had device backups (like Google backups) including app data, restoring from those might bring back bookmarks.

4. Unfortunately, Local-Only Bookmarks Can't be Recovered
- If bookmarks were only saved locally (not synced), and you cleared app data or reinstalled, they cannot be recovered.

For ongoing safety of your bookmarks, I recommend:
- Always signing in before adding bookmarks or notes, so they sync automatically.
- Regularly syncing your app data.
- Avoid clearing app data unless necessary, to preserve local data.

For further reading, the Church's technical forum discusses similar bookmark losses and syncing tips here:
Bookmarks missing from Gospel Library - Tech Forum
and
Scripture Bookmarks Gone

Does your app show you are signed in? I can help you check or guide you through syncing steps if you'd like. Would you want to try that now?