Hi there! I understand you're having trouble signing into the Gospel Library app on just one of your iOS devices. Let's work through this together.

First, could you tell me if you see any error messages when you try to sign in? Also, do you have the latest version of the Gospel Library app installed on that device?

Meanwhile, here are some initial steps you can try that often resolve sign-in issues on iOS devices:

1. Restart the app: Force close the Gospel Library app completely and then reopen it.
2. Check your internet connection: Sometimes switching to a different Wi-Fi network or toggling cellular data can help.
3. Restart your iOS device: This can refresh system processes that might be causing login troubles.
4. Update the app: Make sure the Gospel Library app is updated to the latest version available in the App Store.
5. Try pulling down on the home screen in the app to refresh its contents after switching networks.

If those steps don’t clear up the sign-in issue, you might try uninstalling and reinstalling the app on that device. Before uninstalling, make sure any study notes or highlights are synced.

Let me know what you discover from these steps or if you see any particular messages during sign-in. If needed, I can suggest some deeper troubleshooting.

Are you satisfied with these first steps to try?

I've tried all the above suggestions and I still can't sign in

Thanks for letting me know you've already tried those steps. Since the issue persists on just one iOS device, let's dig a bit deeper.

Here are some advanced steps we can try:

1. Check iOS Account Settings:
- Go to Settings > Passwords & Accounts (or it may be under Mail or Contacts depending on your iOS version) and verify that your Church account or LDS account is properly set up and not showing any errors.

2. Reset Network Settings on the device:
- Sometimes network-related settings cause sign-in issues. You can reset these without affecting your data by going to:
Settings > General > Reset > Reset Network Settings.
- Note this will remove saved Wi-Fi passwords, so you'll need to reconnect to Wi-Fi afterward.

3. Check for any device-level restrictions or VPNs:
- If you have any VPN enabled or restrictions set (like content restrictions), temporarily disable them as they can interfere with the app’s ability to connect and sign in.

4. Verify LDS Account Credentials and Profile:
- Sometimes accounts can get locked or experience issues. Try logging into the LDS account online via a browser on that device at https://www.churchofjesuschrist.org or https://account.churchofjesuschrist.org.
- If you cannot log in there either, consider using the "Need help signing in?" or "Forgot Password?" options to reset credentials or verify your account status8.

5. Reinstall trying a clean reinstall:
- You've probably tried this, but just to confirm:
- Delete the Gospel Library app.
- Restart the device.
- Reinstall the app from the App Store and try signing in again.

If all these still don't work, it might be a rare device-specific issue or account-related problem needing direct support. In that case, contacting support at [email protected] can help, even though you’re on iOS—they handle account issues universally.

Please try these steps and let me know what happens. I’m here to assist further! Are you satisfied with this plan?