Hi there! I see that you're experiencing crashes with the Spendee app, is that right? Could you please let me know if this is happening on Android, iOS, or both? Also, when do the crashes usually happen — for example, when opening the app, adding transactions, syncing, or at another moment? This will help me guide you better.
Meanwhile, here are some general steps you can try to resolve app crashing issues:
1. Restart Your Device Sometimes a fresh start can clear temporary glitches.
2. Update the App Check the Google Play Store or Apple App Store to ensure you have the latest version of Spendee installed.
3. Clear Cache and Data (Android) If you’re on Android, go to Settings > Apps > Spendee > Storage, then clear cache and if needed clear data (note clearing data may reset app settings).
4. Reinstall the App Uninstall Spendee, then reinstall it. Before uninstalling, make sure your data is synced by logging into your account on the Spendee web app at app.spendee.com, so nothing gets lost.
5. Check Device OS Updates Ensure your device OS (Android or iOS) is up to date as compatibility issues can cause crashes.
If you’ve tried these steps already or if the crashes continue, please let me know. We can look into advanced troubleshooting options like checking for specific error messages or investigating app conflicts.
Are you comfortable trying these steps now? If yes, which device and OS version are you using exactly? That way I can tailor the guidance further.
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Charlotte Green
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Hi there! I see that you're experiencing crashes with the Spendee app, is that right? Could you please let me know if this is happening on Android, iOS, or both? Also, when do the crashes usually happen — for example, when opening the app, adding transactions, syncing, or at another moment? This will help me guide you better.
Meanwhile, here are some general steps you can try to resolve app crashing issues:
1. Restart Your Device
Sometimes a fresh start can clear temporary glitches.
2. Update the App
Check the Google Play Store or Apple App Store to ensure you have the latest version of Spendee installed.
3. Clear Cache and Data (Android)
If you’re on Android, go to Settings > Apps > Spendee > Storage, then clear cache and if needed clear data (note clearing data may reset app settings).
4. Reinstall the App
Uninstall Spendee, then reinstall it. Before uninstalling, make sure your data is synced by logging into your account on the Spendee web app at app.spendee.com, so nothing gets lost.
5. Check Device OS Updates
Ensure your device OS (Android or iOS) is up to date as compatibility issues can cause crashes.
If you’ve tried these steps already or if the crashes continue, please let me know. We can look into advanced troubleshooting options like checking for specific error messages or investigating app conflicts.
Are you comfortable trying these steps now? If yes, which device and OS version are you using exactly? That way I can tailor the guidance further.