Hello! I understand you're encountering a 404 error message when trying to add funds with TouchNet OneCard. Let’s get to the bottom of this together.

Could you provide a bit more detail about when this error occurs? For instance:
- Are you receiving the error immediately after logging in, or does it happen at a specific point in the process?
- Have you tried any troubleshooting steps so far, like refreshing the page or clearing your browser's cache?

In the meantime, a 404 error typically means the page you're trying to access isn't found on the server. This might happen for various reasons, including broken links or maintenance work on the TouchNet site.

If it continues, here are some general steps you can try:

1. Clear Browser Cache: Sometimes cached data can cause issues. Go to your browser settings, find the option to clear browsing data, and select cache.
2. Try a Different Browser: If you're using Safari, try accessing the TouchNet site with another browser like Chrome or Firefox.
3. Check for Updates: Ensure your MacOS is updated to the latest version, as some compatibility issues can arise with older versions.

If you've tried these steps and still face the same issue, it might be helpful to reach out directly to TouchNet support at [email protected]. They can provide you with more detailed assistance regarding the error.

Let me know what you find out or if you'd like to explore more options together!

im usuing the ios app

Thanks for clarifying that you're using the iOS app for TouchNet OneCard. A 404 error is still an indication that the page you're trying to access isn't found. Let's try to tackle this issue in the app environment. Here are some steps you can take:

1. Update the App: Ensure that your TouchNet OneCard app is up to date. Go to the App Store, search for the app, and see if an update is available.

2. Restart the App: Sometimes, simply closing the app completely and reopening it can resolve transient errors. Double-tap the home button or swipe up from the bottom (depending on your iPhone model) and swipe away the TouchNet app to close it.

3. Check Your Internet Connection: Ensure you have a strong and stable internet connection, either through Wi-Fi or cellular data. Switching from one to the other can sometimes resolve connectivity issues.

4. Clear the App's Cache: While iOS doesn't provide a direct way to clear the cache for apps, uninstalling and then reinstalling the app can achieve this. Hold down the app icon and select "Remove App," then go to the App Store to download it again.

5. Sign Out and Sign Back In: If the error persists, try signing out of your account in the app and signing back in.

After trying these steps, if the issue persists and you're still getting the 404 error message when attempting to add funds, it may be a server-side issue or a bug in the app itself. In that case, I recommend reaching out to TouchNet support at [email protected] for more specialized assistance.

Let me know how it goes, or if you need further help! Are you satisfied with the steps I provided?