[PowerDirector] Keeps crashing with latest software update

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Ricky Burritt
8 months ago In PowerDirector
keeps crashing with latest software update

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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8 months ago

Hi there! Sorry to hear that PowerDirector keeps crashing after your latest update. To help you better, could you tell me a bit more about when the crashes are happening? For example, does it happen right when you open the app, during video editing, or while exporting your project? Also, have you noticed any error messages or specific behavior when it crashes?

Meanwhile, here are some initial steps that often help resolve crashing issues:

1. Restart Your Computer: Sometimes a simple restart can clear temporary glitches.

2. Check for Graphics Driver Updates: PowerDirector relies heavily on your graphics card. Make sure your graphics card drivers are fully updated and compatible with PowerDirector.

3. Disable Hardware Acceleration:
- Open PowerDirector.
- Go to Preferences > Hardware Acceleration.
- Uncheck "Enable Hardware Decoding".
- Restart PowerDirector and check if the crash persists.

4. Remove Potentially Conflicting Software: Some software like Duet Display has been known to cause crashes when running simultaneously. If you have it installed, try uninstalling it and then restart your system before launching PowerDirector again.

5. Run PowerDirector as Administrator: Right-click the PowerDirector icon and select "Run as administrator" to give it full permissions.

6. Clean Reinstall: If problems persist, uninstall PowerDirector fully, restart your computer, then download and install the latest version again from the official site.

7. Check Event Viewer for Errors: You can check the Windows Event Viewer to find specific error logs related to the crash (under "Windows Logs" > "Application"). This might provide clues on what is causing the problem.

Does any of this match what you've tried or experienced? Let me know, and we can dig deeper if needed.

Also, if you can share your PC specs (graphics card model, RAM, CPU), that will help me better tailor advice to your setup.

Are you satisfied with the solution I provided so far?

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