[Democracy Now!] When paused or exited, it does not remember where it should resume. It starts all over again.

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Lucie Ashraf
1 year ago In Democracy Now!
When paused or exited, it does not remember where it should resume. It starts all over again.

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

Hi there! I completely understand how important it is for a program or stream to resume right where you left off. Let's work together to fix the issue you're experiencing with Democracy Now! starting over instead of remembering your last position.

Could you share a bit more about how you're accessing Democracy Now!? Are you using a web browser or an app on your Mac? Also, have you checked if your internet connection is stable, or if there are any updates available for your browser or app?

Once I have more details, I can guide you through some steps to try and resolve the issue.

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Lucie Ashraf
1 year ago

I’m using the Apple TV app, which used to work perfectly well. Now, in addition to not holding my place, there is no longer any indication of which shows were watched and no dates are showing.

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57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

Thank you for the extra details! It sounds like there may be some settings or issues with the Apple TV app that's causing it not to remember where you left off on Democracy Now! and not marking the shows as watched.

Here are some steps you can try to resolve the situation:

1. Check Player Settings:
- Open the Apple TV app.
- Go to your account settings and look for an option related to “Use Play History” or similar. Make sure it is enabled. This setting helps the app keep track of your progress in the shows.

2. Sign Out and Back In:
- Try signing out of your Apple ID in the Apple TV app, then sign back in. This may refresh your account settings and resolve any sync issues.

3. Restart the App:
- Close the Apple TV app entirely from the app switcher and then relaunch it. Sometimes a simple restart can help it perform better.

4. Update the App:
- Make sure your Apple TV app is up to date. You can check for updates in the App Store on your device.

5. Reinstall the App:
- If you’re still having trouble, consider deleting the Apple TV app (hold down on its icon until it shakes and shows an “X,” then confirm deletion) and then reinstalling it from the App Store.

6. Restart Your Device:
- Finally, try restarting your Apple TV device. This can help refresh connections and settings.

If the problem persists after trying these steps, it may be related to a bug in the current version of the Apple TV app. You can check community threads, such as discussions on Apple’s community pages where others may have experienced similar issues, for potential fixes or updates. For instance, recent threads mention similar issues related to tvOS 18 2.

Are these steps helpful? Let me know if the issue continues or if you have any other questions!

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Lucie Ashraf
1 year ago

What are the troubleshooting steps for Apple TV app issues?

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57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

Thanks for your patience! Here are some general troubleshooting steps for addressing issues with the Apple TV app that may help you get back on track with Democracy Now!:

1. Reset the Apple TV App:
- Open the Apple TV app on your device.
- Go to the sidebar and select Settings.
- Scroll down to find Reset, then select Reset to refresh the app settings. You can find detailed steps here.

2. Check for Software Updates:
- Ensure that your Apple TV device is running the latest software. Go to Settings > General > Software Updates to check for and install any available updates.

3. Reinstall the App:
- If problems persist, delete the Apple TV app and reinstall it from the App Store. This gives you a fresh installation that may resolve lingering bugs.

4. Check Your Internet Connection:
- Ensure your Apple TV is connected to the internet reliably. Sometimes issues related to slow or unstable connections can affect streaming capabilities.

5. Restart Your Apple TV Device:
- Try restarting your Apple TV. Simply unplug it from the power source, wait for 30 seconds, and then plug it back in.

6. Check HDMI Connections:
- Ensure that your HDMI cable is securely connected to both your TV and Apple TV. If possible, try using a different HDMI cable or port to rule out connection issues.

These steps might help resolve the tracking and playback issues you're experiencing. If you're still having trouble after trying these, it’s possible that it might be a specific app-related issue that could require further support. Please don’t hesitate to reach out again if necessary!

Are you satisfied with the solutions provided, or is there anything else I can assist you with?

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Lucie Ashraf
1 year ago

Common issues with Apple TV app

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57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

It seems you're looking for common issues related to the Apple TV app specifically for Democracy Now! Based on recent findings, here are some typical issues users might encounter and tips on how to manage them:

1. Playback Issues:
- Users may find that videos refuse to play or buffer frequently. A good initial step is to ensure a stable internet connection and try restarting the Apple TV app or the device itself.

2. Resume Playback Problems:
- If the app doesn’t remember where you left off, ensuring that “Use Play History” is enabled in settings can help. If not, a fresh app restart or reinstall might be necessary.

3. Missing Watch History:
- Sometimes, the app fails to show which episodes have been watched. Check your account settings and ensure your Apple ID is correctly signed in.

4. Update Issues:
- Users experiencing any operational hiccups should check if there's an update for the Apple TV app or the Apple TV itself in Settings > General > Software Updates.

5. Audio or Video Sync Issues:
- If audio doesn’t sync properly with video, restarting the app usually resolves these kinds of glitches. Simply close the app completely and relaunch it.

For more detailed troubleshooting, you can refer to the Democracy Now! Streaming Help Page for specific streaming-related advice, or check the app listing for potential updates here.

Are you facing any specific issues among these, or is there something else I can assist you with?

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